I had a candidate with that same issue, and they replied within less than a week confirming the refund, so I guess it should be fast.

Hi there,

I honestly wouldn't worry!

Please note that the credit card company is normally who's responsible for payments…refunds can take a while.

In all my time here I've never seen a payment issue with meetings (and at the very least never seen an issue unresolved).

They're normally quite prompt, so just be patient and they'll sort it out :)

(editiert)

Hi there,

This is indeed an interesting question which is probably relevant for several users, so I am happy to provide my perspective on it:

• First of all, you are in very capable and experienced hands with Christine and the whole PrepLounge team.
• Second, please bear in mind that credit card companies normally need 1-2 weeks to refund money - not just for PrepLounge but for all purchases done.

In case you need further assistance, please feel free to contact Christine directly.

I hope this helps,

Hagen

Answered by PrepLounge team themselves! There you have it!