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McKinsey Digital / BCG Platinion: Oil & Gas Upstream Technology
[PLEASE NOTE: This is a technically difficult case and should only be completed by those coming in as a Technology specialist, i.e. recruiting for McKinsey Digital, BCG Platinion, etc.]Our client is a multinational oil and gas company. While they are vertically integrated and have upstream, midstream, and downstream divisions, they have recently been experiencing competitivity issues in the upstream gas division, which brings in $1B in profits annually.Our client’s upstream division has offices in Australia and Indonesia. Their work is highly dependent on their IT systems, as they have to constantly monitor wells and pipes (pressure, hydrocarbon count, fluid makeup, etc.)The upstream division has two large legacies of IT systems that are primarily used for downstream operations but have been modified for upstream purposes.These systems are managed by a central team in the US which is responsible for all IT issues across the business. They triage issues/enhancements and then manage development teams in India and Finland who complete the work.
Element Mobile expands into refurbished phones (MBB 2nd round)
Our client, Element Mobile (EM), is the largest German telecommunications provider, with an impressive supply chain comprised of dozens of suppliers, six distribution centres, and hundreds of stores. EM offers a variety of products to its 20 million customers, including sim cards, broadband, phones, and accessories, through its two sales channels, e-commerce and brick-and-mortar stores. Recently, Element Mobile noticed a decline in the sale of their device bundles. These bundles include a SIM and a phone, which are paid for in 24 equal monthly instalments. Since SIM plans are typically purchased as part of a device bundle, and accessories and broadband packages are usually sold as add-ons, the decline in device bundles has a significant impact on our entire business.The CEO of Element Mobile believes that this decline is due to a combination of market and consumer preferences, including the reduced discretionary income of consumers and a longer device ownership trend for environmental reasons. The CEO believes that one potential solution to their declining demand is to invest in a phone refurbishing facility that would allow them to offer affordable used devices as part of their phone packages. Such recycling programmes involve the collection, refurbishment, technical inspection, and repackaging of devices.
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MBB Second Round - CodeWave employee turnover challenge
Assume our client is CodeWave, a large software development firm headquartered in Silicon Valley. The company has a solid reputation in the tech industry and has been in operation for over 15 years. Codewave currently employs approximately 3,000 people and has rapidly expanded in recent years. Recently, the company has had difficulty retaining software engineers. Over the last year, the turnover rate for software engineers has risen dramatically, with CodeWave having to fill approximately 200 vacant positions. Simultaneously, the HR department has noticed a significant increase in the average time to fill roles, which now stands at 80 days (the time it takes from when the position becomes available to when a new person is employed and begins working). The CEO of CodeWave requested that we assist the Head of HR in determining the root causes of this trend and identifying ways to reverse it.
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TrendWardrobe
Our client is TrendWardrobe (TW), a clothing retailer in the US. It offers a wide range of fashionable clothing and accessories for men, women, and children. TW operates 200 stores across the top 50 cities in the US. These stores are typically spacious and situated in suburban areas. Additionally, TW has a robust online presence through its website, trendwardrobe.com. However, in the past two years, TW has experienced declining revenue compared to its competitors.A thorough analysis conducted by the strategy team at TrendWardrobe has revealed a significant decrease in customer visits. This indicates a decline in the number of unique shoppers visiting TW stores or making online purchases. Recognizing the need to reverse this trend and drive revenue growth, TrendWardrobe is exploring various measures to boost its performance over the next two years. The challenge for TrendWardrobe is to identify strategies and initiatives that will accelerate revenue growth and enable the company to regain its competitive position. By implementing effective measures, TrendWardrobe aims to attract more customers, increase sales, and catch up with its competitors in the clothing retail industry.
MBB - Taxis in Manhattan
An entrepreneur has come to you looking to disrupt the taxi industry in NYC. They are interested in determining the number of taxis in Manhattan, in order to understand how large their fleet would need to be to compete. How would you go about determining how many taxis exist in Manhattan?If the candidate asks, you may clarify the following:This is pre ride-hailing technologyThat we are looking for total taxis NOT taxis at any given time. We would like an estimate of the size of the fleetManhattan is 1 of 5 boroughs in NYC
StyleScape responds to customer feedback (McKinsey final round)
Style Scape is a mid-sized retailer that sells clothing, accessories, and home goods through its physical stores and online platform. The business has been around for over a decade and has seen consistent growth in sales in its home market of the United States. Style Scape operates 30 stores nationwide, and its online platform is relatively new, having launched only two years ago.Despite healthy growth, the company's leadership has noticed an alarming decline in customer satisfaction ratings and an increase in customer complaints. They are concerned that these issues will harm the company's reputation and negatively impact its bottom line. The CEO of Style Scape has requested your assistance in determining the root causes of these issues and developing recommendations to address them.
McKinsey - Pharma Pipeline
Your client is a leading pharmaceutical company that is facing challenges with increasing pipeline costs and longer development timelines for their drug candidates. The company has multiple drug candidates in various stages of development and are looking for innovative strategies to streamline their processes and reduce costs without compromising the quality and safety of their products. How would you approach identifying the main drivers of these increased costs and extended timelines?
Russell University - Fresh Attacker on the Online Education Market (McKinsey 1st round)
Russell University, located in the United Kingdom, is one of the oldest and most prestigious universities in the world. They have been educating students for more than two centuries and provide a variety of undergraduate and graduate STEM-focused courses. In an effort to increase revenues and expand their reach, the university has recently begun offering three online postgraduate qualifications. Despite the quality of teaching and effort spent in developing these courses, the response from students in terms of sign-up rates has been modest. Russel University executives believe they are acting too slowly since other prestigious universities, particularly in the US, have successfully leveraged their brand to offer short and affordable online courses to a variety of people. Russell University has hired us to determine whether they should acquire Eduline, a well-established platform that offers STEM-related short courses to its subscribers. The university intends to use Eduline to offer courses on a subscription basis and will then issue online certificates to individuals who successfully complete its courses.
Hara Coffee Co's innovative coffee subscription model
Our client, Hara Coffee Company, is a large coffee chain with over 200 locations in the United Kingdom. They import beans from numerous regions and batch-roast them in the UK, offering customers a vast selection of premium blends. In addition to serving delicious coffee, our client offers freshly made sandwiches, pastries, and salads of the highest quality. Hara Coffee Co. is also one of the most socially and environmentally responsible coffee brands in the United Kingdom, and their value proposition heavily relies on customers paying a premium for delicious products that do not compromise on sustainability metrics.The rising cost of living has significantly reduced the revenue of coffee chains throughout the United Kingdom over the past year. People are increasingly choosing to brew their own coffee at home, with beans delivered by subscription. The CEO of Hara Coffee Company is intrigued by the expansion of coffee subscription models in the UK. They requested that our team investigate whether their chain could also introduce a coffee subscription model, in which customers pay a fixed monthly fee and receive a certain number of coffees throughout the month.
GlowMobile Goes Digital (McKinsey first-round)
GlowMobile is a leading telecom operator with a strong presence in Southeast Asia. They sell regular products and services that any telecom operator would offer in their retail stores: cell phones, SIM cards, subscriptions, etc.Even though the number of digital customers in the region has grown exponentially, currently GlowMobile does not have an online presence and customers must go in person to retail stores for every interaction with the operator. In the past years, they have been losing a lot of customers due to bad customer experience.GlowMobile has asked our team to improve customer satisfaction through digitization. Specifically, they want us to help improve and digitize their operations and prepare a proof of concept for a digital customer journey for customers.The CEO believes that opening their digital channel would minimize the loss of customers due to bad customer experience and solidify their position as market leader. Right now, a digital journey does not exist.
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McKinsey 1st Round Case - Party Burger
Our client is Party Burger, a restaurant chain in the US serving premium burgers and salads for lunch. They rely on the quality of their products to attract customers, and they are usually fully booked. However, reviews have pointed out that the service offered could be improved. Our client is concerned this could impact their sustainability long term.
BoxxFitness Gyms
Our client is the CEO of BoxxFitness - a leading gym chain in the US with over 1,500 gyms. BoxxFitness is a premium gym concept with an annual membership fee that is 2-3x higher than most mainstream gyms. Each gym has a limited number of membership slots. Each member gets a dedicated locker, unlimited personal training, unlimited classes, and unlimited equipment usage. In the last 3 years, the chain has seen a decline in its profit margin.Can you identify the potential reasons for this decline?
Zero Carbon Mine (McKinsey 1st & 2nd round)
Client goalOur client is an international mining company Global Mining Corp (GMC) that focuses on copper mining and is interested in the possibility of producing and selling “green copper”, which is the same product as normal copper but with a certified zero carbon footprint for its entire life cycle until sale. The client engaged your team to help determine the prospects for achieving net zero for their Chilean and Australian copper mines in the next 10 years and decide whether they should pursue this path.Description of situationThe client operates open pit copper mines mostly in remote areas of Chile and Australia. In most cases, the copper ore is blasted with explosives and turned into rubble, which is then collected by heavy bulldozers in big piles, loaded by power shovels onto haul trucks, which transport the material over several kilometers to the processing site. Mobile equipment is diesel operated and very heavy, up to 400 tons for a fully loaded haul truck. During processing, a series of mechanical operations take place to break down the rubble further before chemical processes like acidic leaching are used to produce the final product: copper cathodes. This material is then transported by trucks and rail to the nearest port where it can be shipped to its final destination, depending on the customer.
Poliglot Language App Needs Users
Let’s assume our client is Poliglot, a popular language app. Poliglot is five years old, originally from the US, but available worldwide. The app currently offers the possibility of learning over twenty languages for free, with extra benefits (e.g., no ads, additional exercises) available to premium members.Historically, the app has been very successful and has seen significant growth over the past few years. However, over the past year, the app noticed a stagnating usage and app adoption. Considering that the market is very competitive, the client expects a decline in the customer base unless the root causes are identified and addressed. As a consequence, the CEO of the company that owns the app asked us to support them in figuring out the reasons for the decline and laying out a plan for growth.
Market entry: Disrupting the New York - Boston railway industry
Currently, there is only one train company operating the Boston – New York route: AMTRAK. The option of traveling by train between the two metropolis is gaining traffic, particularly in winter times, during which it´s the best way to avoid weather-related delays. Furthermore, it´s the most environmentally friendly of all available options. Your client is a powerful investor who is assessing business options in the US (with investment sizes averaging 100M$), and has approached you for advice on starting a new train operation company to compete against AMTRAK.In particular, she wants to start by opening a new service between New York and Boston. Should the investor go ahead and launch the business?
MBB Case: JimboTel
Our client is JimboTel, an African mobile telecom company with operations in four West African countries: Nigeria, Cameroon, Ghana and Sierra Leone. JimboTel has experienced revenue declines in the last two years.How can JimboTel grow its revenues organically in the next year?
Launching Caskets in North Africa - 1st Round BAIN case
Our client is Easywood, a furniture maker based in North Africa. Easywood serves the local market and sells mainly bedroom furniture. Last year, Easywood had a revenue of around $10m and a profitability of around 20%. Though Easywood is not concerned about the growth and profitability, they are worried about the cyclicity in the business. During the festival time, the business is good, however, at other times, the period is very lean.The CEO is considering entering into the market of caskets. He wants your opinion on whether entering the Casket market would be a good idea for Easywood.
MBB Case: COVID-19 Vaccine
The COVID-19 pandemic has killed millions of people worldwide and led to devastating economic impact. A vaccine is one of the biggest hopes for stopping the pandemic. The World Health Organization (WHO) is working with multiple stakeholders to ensure groups at higher risk of becoming infected and dying (e.g. elderly people and healthcare workers) receive a safe an effective COVID-19 vaccine in the next six months.The WHO’s Director-General asked your help to build a plan to achieve this goal. What should be included in this plan?
MBB Final Round Case – Non-Profit Museum Revenue Increase
Your client is ‘Muse 19’, a Museum in Paris with a large collection of 19th century artifacts, predominantly paintings and sculptures. The museum is run by a non-profit organization based in France. The museum is quite popular amongst students, artists and tourists. Last year the museum attracted almost 2 million visitors. Despite this, the museum’s revenue has been declining for the last three years. Surprisingly, other museums of similar nature have been doing much better than Muse 19. The museum director has approached you for advice.
Changes in cookies market
Your client is a US-based manufacturer of branded cookies, Gumbread Inc. The client realized that their sales have declined in recent years. The client wants to know what they should do to do drive sales again.
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