"Push" more the case

Hi,

You lead the case through the structure you've prepared by

• asking questions and trying to identify the root cause of the problem in the branch of your structure
• making a transition to the next branch
• proactively calculating the data and making data-driven conclusion from the data they give you
• Making a conclusion when they ask you to finish a case

You should be always pushing further in order to find a root cause while constantly structuring. The general algorithm:

1. Ask for a piece of data / info you've defined in a structure
2. Compare the data with historical trend / benchmarks
3. If you find something interesting ask for the root cause or state the hypothesis
4. If no root/cause at this point available - ask for segmentation to drill down further. Make a new structure if needed to identify the root cause
5. Once you are done with the analysis in one branch of your framework (found the root-cause / found nothing interesting) - summarize what you've learned so far and move to the next one or give the conclusion

Best!