Our client is SmartBridge, a nonprofit educational institution offering face-to-face tutoring services. The client operates in the US.
The mission of SmartBridge is to help as many students as possible to complete studies and prevent that they drop from the school system, in particular in disadvantaged areas.
The client is considering starting operations for its services in the Chicago area. They hired us to understand if that makes sense. Due to the nonprofit regulation, SmartBridge should operate on its own in the market, without any partnership.
How would you help our client?
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Francesco
This case is a variation of a real MBB interview in the US.
The case aims to test the ability of the candidate to:
This case better fits an interviewer-led approach, but can be used for interviewee-led cases as well. If, as the interviewer, you want to follow an interviewee-led approach, simply answer that there is no information available if the candidate wants to explore areas different from the one presented and leave to the candidate to proceed with the case.
Since the case is relatively long, you may want to skip all or a fraction of Part 4 if the candidate is unable to proceed fast enough.
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To keep a structured approach in assessing the performance of the candidate, it is recommended that the interviewer uses a scoring system to evaluate the 5 parts of the case presented below. This will help the interviewee to understand his/her level of readiness for the actual interview.
A possible grading system for each part is the following:
A possible evaluation grid is the following:
You can adapt the grading system and the evaluation grid according to your needs.
The text presents the questions to ask, the proposed optimal answer and the suggestions to score a candidate performance in each area.