Bain 1st Round Case – BlissOttica

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"What do you think about these exhibits?"

The graphs show low performance in the North and for age segments 0-20, 41-50 and 51-60. However, there is no comparison with the industry performance. It may well be the North and some age segments are structurally more competitive and there is no option to grow there.

If the candidate suggests to prioritize the North region, ask him/her “Do you think the client performance is the only element to consider here?”

Once received the exhibits, the candidate should present the hypothesis that the most promising segments where to focus are the South and the segment below 30 years. However, that will depend as well on the size of the market and the expected increase in market share in the relevant segments.

The candidate may state hypotheses on different age groups as promising (eg 61+), but should still ask for data to verify that.

The candidate should then ask for information on size and expected market share to verify the hypothesis.

INFORMATION REQUEST

An excellent candidate would ask for information on the market performance, in order to compare the results of the company with the market.

GRAPH ANALYSIS STRUCTURE

A great candidate will state the hypothesis that the largest opportunity for the client is in the South area and below the 30-year segment. This however should be checked by analyzing the size of the market and the market share achievable in those segments.

NEXT STEPS

An excellent candidate would move to analyze the size of each segment and the market share that may be expected there.

An excellent candidate should:

• Ask for information on the market performance
• Identify the ideal segment as “South” and “Below 30 years”
• Propose next steps related to quantify the additional revenues that could be generated in that area

Recommended score calculation: starting from 2, decrease the score by 0,5 point down to 0 for any of the following:

• The candidate did not ask for additional information on the market performance
• The candidate spent several minutes analyzing the information in the graph without identifying the key trends
• The candidate did not state a hypothesis on the optimal segments
• The candidate did not suggest to move to the next steps analyzing the size and market share obtainable in each segment

"Are you sure you should not verify your assumptions on the size and market share we may reach?"

Once asked, mention the following:

"Assume each region has the same market potential. How would you estimate the expected revenues if we reach the average market share in the geographic areas where our performance is currently below average?"

Some candidates will start to perform the math immediately without presenting a structure upfront. An ideal candidate will explain step-by-step the math theory, then move to the numbers.

Note that the candidate doesn’t need to calculate the revenues for each age group to answer the question, but only calculate the additional revenues for the region. If the candidate starts to analyze age groups, redirect him/her accordingly.

The candidate should identify the new revenue potential as $160M, according to the math in the solution below.

INFORMATION REQUEST

An excellent candidate would ask for information on the size of the segments and the expected market share to be achieved.

LOGIC TO FOLLOW

A great candidate would identify that the optimal process involves calculating the new size for the South market.

MATH STRUCTURE

This is a relatively complex math problem and it is critical that the candidate correctly verbalizes what he/she wants to do.

An excellent candidate would clearly present the theory of the math before performing the actual math.

A possible verbal explanation is the following:

"I understand the client would reach the average market share of 25% in the South, where we are currently below that level.

I also understand each region has the same market potential. So I think that we may first calculate the sum of the market potential in all regions, then divide it by 4 to find the market potential in the South, and then find the additional revenues that could be made with a 25% market share.

Now, to calculate the total market potential - let me see - well we know what the client is doing which is $1.2B, and we can calculate what market share that represents out of the total - that would be the sum of the market share in the 4 different regions divided by 4, because, as mentioned, the 4 markets are of the same size..

So that's how I would propose to proceed:

1. We can calculate what is the cumulated market share of the client
2. We find the proportion of that out of the total market. We can assume the total market would be 4, given that each market has the same weight, so each market would be equal to 1
3. We can derive from that the total size of the market by dividing the client’s total revenues by their overall market share
4. We calculate the market size potential in the South by dividing the total market potential by 4
5. We calculate the additional revenues assuming a 25% market share instead of 15%"

The different components to calculate the result are the following:

1. We can calculate what is the cumulated market share of the client

⮕ Sum of market share of BlissOttica: Sum of the current market share in the different markets

2. We find the proportion of that out of the total market

⮕ Overall market share of BlissOttica: Sum of market share of BlissOttica /Total possible market share

3. We can derive from that the total size of the market

⮕ Total market potential: Current revenues of BlissOttica/ Overall market share of BlissOttica

4. We calculate the market size potential in the South

⮕ South market: Total market potential / Number of markets

5. We calculate the additional revenues assuming a 25% market share instead of 15%

⮕ New revenues: South Market*(New market share-Old market share)

MATH COMPUTATION

A great candidate would perform the math correctly, aligning with the interviewer and avoiding computations for options not feasible. Following the previous formula, the math computation is the following:

NEXT STEPS

An excellent candidate would conclude that reaching the target is possible with an expansion in the South, since keeping the same profitability at 5%, a 10% increase in profits means a 10% increase in revenues, that is $120M, which can be achieved in that region. The candidate should then propose an analysis to organize the expansion in the South, in order to reach the desired level of revenues.

An excellent candidate should:

• Ask for information on the expected market share and size of each market
• Present the structure upfront before performing the math
• Correctly calculate the size of the additional market available in the South
• Identify that the market in the South is sufficient to reach the target and propose to look at the best way to expand there

Recommended score calculation: starting from 2, decrease the score by 0,5 point down to 0 for any of the following:

• The candidate made assumptions on the expected market share and size of the market without verifying them
• The candidate did not present a structure before performing the math
• The candidate did mistakes performing the math
• The candidate did not identify that the additional revenues would allow to reach the goal

"Let’s now say that we could focus only on 2 age groups for the expansion in the South. Which would be the ideal one to target?"

A great candidate would ask for the market dimension of each age group, and the expected market share that we may reach there. If the candidate doesn’t do so, mention the following:

"What do you think is the key information needed to calculate the additional revenues?"

The candidate should calculate the segments with the highest potential in two steps:

1. Calculate the market size of each segment
2. Calculate the revenues that can be achieved there

The candidate should identify that the best segments to enter are 0-20, followed by 21-30 and 61+. Having to choose 2 segments the 0-20 and 21-30 seem the most logical, given that they probably share synergies. However, the candidate should recognize that it is necessary to enter three segments, as two won’t allow to reach the minimum target of $120M.

INFORMATION REQUEST

An excellent candidate would ask for information on the size of each age group and the expected market share to be achieved.

LOGIC TO FOLLOW

A great candidate would identify that the optimal process involves (i) identify the market size for each segment (ii) estimate the old and new revenues that could be generated (iii) choose the 2 segments with the highest additional revenues.

MATH STRUCTURE

An excellent candidate would clearly present the math formula before performing the actual math. The correct formulas to use are the following:

• Market size for each segment: South market size*Age group market share
• Old revenues per segment: Market size segment* Old market share from Exhibit 2 
• New revenues per segment: Market size segment * New market share from Exhibit 4 
• Additional revenues: New revenues – Old revenues

MATH COMPUTATION

A great candidate would perform the math correctly, aligning with the interviewer and avoiding computations for options not feasible.

Following the previous formula, the math computation is the following:

Ideally, the candidate will build a table like the following to keep information organized (this is not strictly necessary though):

An excellent candidate should:

• Ask for information on the expected market share and size of each segment
• Present the structure upfront before performing the math
• Correctly calculate the additional size of each segment
• Identify that the ideal segments are 0-20, 21-30 and 61+, and notice that the client will need 3 segments to reach its goal

Recommended score calculation: starting from 2, decrease the score by 0,5 point down to 0 for any of the following:

• The candidate made assumptions on the expected market share and size of the market without verifying them
• The candidate did not present a structure before performing the math
• The candidate did mistakes performing the math
• The candidate did not identify the correct segments or that the client will need to expand in three segments to reach the goal

NEXT STEPS

An excellent candidate would conclude that the ideal segments are 0-20 and 21-30 or 61+. Between 21-30 and 61+, the candidate should formulate the hypothesis 21-30 may be easier to penetrate given the fact the segment is closer to 0-20.

However, the candidate should also notice that reaching the target is not possible with just two segments. The client will need to target three segments to be able to successfully reach at least $120M. The candidate should thus suggest to analyze the possible ways to reach this target.

"You have one minute to present your findings to the CEO. What are you going to say?"

The candidate should:

1. Recap the objective
2. Provide an answer-first approach to the question asked
3. Mention risks and the next steps to take

RECAP OF THE OBJECTIVE

"Our client asked us to understand the best strategy to reach an increase in profits of 10% - or $6M"

CONCLUSION

"In order to reach this target we would recommend to growth in the South segment in the 0-20, 21-30 and 61+ segments, for the following reasons:

• The profitability is expected to remain at 5%
• We will be able to reach a total of $128M in revenues, additional to the current ones – the most of any other segments in the market, thus generating $6.4M in profits
• Covering less than 3 segments would not allow to reach the minimum target of $120M in revenues or $6M in profits”

NEXT STEPS AND RISKS

"As for next steps, we would like to analyze the following:

1. Are the capabilities that we have ($50M) enough to implement the plan
2. Can we reach the desired results already in the 1st year
3. We need to define a structure for an implementation plan to help the client to execute the expansion

We would be happy to support you with all these 3 areas and present a plan to achieve the target in the next few days”

An excellent candidate should:

• Recap the objective of the case
• Present the results of $128M revenues / $6.4M in profits and the need to enter 3 segments
• Propose next steps related to the original structure and to implement the suggested approach

Recommended score calculation: starting from 2, decrease the score by 0,5 point down to 0 for any of the following:

• The candidate did not have an answer-first approach and presented the conclusion in a disorganized way
• The candidate did not provide reasons why the selected segments are ideal for an expansion
• The candidate did not have next steps and/or risks as part of the recommendation
• The candidate spent more than 1,5 minutes to deliver the recommendation