Having a hard time with operational cases, specifically knowing what information to ask for next (for eg, if a product isn't delivered on time, I ask about info on routes taken, # of trips made and # of products carried per trip, # of delivery personnel..basically any info on the delivery process steps..and turns out there was no info on any of this and I should have asked about production capacity..apparently the client isn't able to finish enough products in time to meet demand). Is there a better way I could approach such cases to avoid getting stuck? Ops cases don't feel as intuitive as financial cases. Any tips or proven ways to solve them?
(editiert)