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This question is a part of McKinsey personal fit Leadership dimension. Here it’s important to focus on a few things while telling your story:
Best,
Daniel
Hello!
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Bei einer Pressingsituation beim Fußball
When I was interning as a Product Manager at Mazars, it was the festive season and the Customer Success team had faced major incidents and tickets raised on the ServiceNow portal due to system outage which caused the ETL process to crash, thus leading to none of the audit reports to get uploaded into the system. Our platform was one which provided automated auditing capabilities to asset management funds and hedge funds in the US, and thus, on an average, 10k reports were published/uploaded on the portal everyday. Thus, the crashing of the system was a nightmare for us, and on top of that, it being the beginning of the festive season made things difficult. This was the time wherein the lead ETL developer took offense of working during this time which hampered the work of the other team mates and thus, had to be forced to work for the ensuring that we meet the customer SLA. At first, when I came to know about this, I was a bit upset and taken by shock, but later i calmed myself and decided to approach the situation maturely. I decided to talk to the colleague personally and understand where he was coming from. I decided to remain calm and understanding and listen to him with all ears without any pre-conceived notions. On discussing the issues, I realized that the person had booked tickets for the next day for his family vacation and thus, didn't have the capacity to work that day. I understood his situation and tried to ask him of a person who could replace him if he under no capacity could work that day. I also tried to pacify him and make him understand of the urgency of the situation and if he could work it out someway. The colleague understood our urgency and offered to work for an extra of 2 hrs. He also offered a replacement of his for other immediate needs in case he was unavailable. This made me re-affirm the fact that people work well if they are treated well and you put in them your confidence and bets. I also realized to always have replacement resources ready in case of such uncalled emergencies.
Very tight deadlines, deal by taking some time off after the deadline was passed
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All that I did was to state the importance of doing the task and everyone would be rewarded at the end of the task
Motivated them to work
I once was leading a project/workstream and had that issue with someone who is older and more experienced than me which made the situation more challenging. What I did is I talked with him and explained to him why am I asking for those things and how those things will help the business we are both working for and onboarded him so he sees things from my point of view and that I chose to talk with him rather than escalating.
In my previous role there was a young lad who was very adamant and difficult to handle. However, I nurtured him by giving him responsibilities which he did not want to do or complete. The responsibilities started by asking him to do little things, for example, prepare the multimedia for the presentation in the Monday morning meeting and praise him for his effort. One year down the lane, he became a great team player and performed as well as his peers. I identified his problem and helped him to find his true potential. He discovered he can do more than he thought.
