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How would you design and build a customer support operations for a Google product

There are 2 million businesses on Apps/GSuite for Google. Let's say
you were tasked to design and build a customer support operation
center, how would you proceed?

There are 2 million businesses on Apps/GSuite for Google. Let's say
you were tasked to design and build a customer support operation
center, how would you proceed?

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In order to repeatedly demonstrate prerequisite skills under the pressure of a real case interview, you need to learn the basics and practice cases.

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Espresso, Whatelse?

900+ mal gelöst
Espresso, Whatelse? Espresso Whatelse is an Italian company that produces coffee and espresso machines since 1908. It is the Italian market leader and has a strong presence overall in Europe. In 2019, Espresso Whatelse has increased its revenues but it has seen declining profit margin. Your client wants to understand the root causes of this 2019 trend and how to increase its profit margin again.  
4.7 5 41
| Bewertung: (4.7 / 5.0)

Espresso Whatelse is an Italian company that produces coffee and espresso machines since 1908. It is the Italian market leader and has a strong presence overall in Europe. In 2019, Espresso Whatelse has increased its revenues but it has seen declining profit margin. Your client wants to understand ... Ganzen Case öffnen

YodaPhone

100+ mal gelöst
YodaPhone Our client is Yoda's Phones, a national telecommunications company. They have embarked on a three-year, multi-million dollar digitization program. Unfortunately, two years into the program, they realize they are significantly behind schedule and over budget. You have been brought in to right the ship and ensure the digitization program is delivered as planned.
4.4 5 17
| Bewertung: (4.4 / 5.0)

Our client is Yoda's Phones, a national telecommunications company. They have embarked on a three-year, multi-million dollar digitization program. Unfortunately, two years into the program, they realize they are significantly behind schedule and over budget. You have been brought in to right the sh ... Ganzen Case öffnen