Dear all,

I really struggle how to calculate that we actually need 600 employees for A and B. Basically,

if our current call center runs at 75% utiization rate and we need 400 employees to have 36K calls a year, can we basically say that now our utilization rate was higher before by 50% hence, but going down from 75 to 50 is (50-75)/75 a reduction of 30 percent and hence we need 30 percent more employees. not 50%...Kinda confused

Thanks a lot!!!