How do you manage relationships with difficult clients?

I would try to stay calm and really listen to the client to understand what the issue is. Often, it’s just a misunderstanding that can be cleared up with honest, open communication.

In my experience there are three key principles to focus on when working difficult clients: active listening, setting clear expectations, and staying solutions-oriented. 

First I understand their concerns to build trust, then ensure transparency around deliverables and timelines. If tensions arise, I rely on data-driven insights to guide discussions and offer alternatives. 

For example, in an M&A deal, I reassured a client on valuation concerns by walking them through our assumptions and running sensitivity analyses. 

Clear communication and problem-solving always help turn challenges into productive outcomes.

When addressing how you manage difficult clients in a personal fit interview, focus on a structured, empathetic, and solution-oriented approach. I'd emphasize that open communication and understanding are paramount. My strategy involves actively listening to their concerns to genuinely understand the root cause of their dissatisfaction, whether it's misaligned expectations, communication gaps, or external pressures. I'd then propose solutions clearly and calmly, setting realistic expectations and outlining a path forward. The goal is always to de-escalate tension and rebuild trust by demonstrating professionalism, responsiveness, and a commitment to achieving the best possible outcome for them, even when faced with challenges.