Hi Julian
phone interviews indeed are a bit different from face-to-face ones on the communication side; below you can find some tips that may be useful for them:
# 1. Put all the material that may be interesting for you to look during the interview (structures, tips for fit part, etc) attached to the wall in front of you – in this way you do not have to look for information on the go
# 2. Go the extra mile in the case when presenting what you think. This is important in face-to-face interview, but even more in phone interviews where the interviewer cannot see you or your notes. In short, this implies:
- Explain clearly upfront why you need some information. Eg don’t say “do we have information on price?”. Rather “In order to understand where the problem is on revenues, I would need to analyse price and volume for this segment. Do we have any information on how price and volume changed in the last year?”
- Present with numbers in a structured way each area you want to introduce. I would suggest to do that in two steps:
- STEP 1: mention first the macro areas of your framework. “In order to help our client, I would like to focus on three main areas. Number 1 we may work on [FIRST TOPIC], Number 2 on [SECOND TOPIC], Number 3 on [THIRD TOPIC]. If this is fine for you, let me go deeper in each of them”
- STEP 2: provide details for each macro point. “In area Number 1, this is what I would analyse. First, I would like to cover [FIRST STEP OF FIRST TOPIC]; second, I would like to focus on [SECOND STEP OF FIRST TOPIC]; next, I would like to work on [THIRD STEP OF FIRST TOPIC]. In area Number 2, this is what I would analyse. First,(…)”
# 3. Smile – although you are over the phone, it is shown that smiles are perceived by people also in this way, and show positive attitude
Fit part and cases are similar to the standard ones. For the case, it may be slightly easier to get a market sizing, as this is simpler to deliver and follow over the phone.
Best,
Francesco
(edited)