Q1: “What method would you use to figure out how big the market for direct selling may be in 5 years’ time? Say at the moment that 20 per cent of car owners buy their insurance over the phone directly from an insurance company. How could you figure out what percentage this could be in 5 years’ time?
Q2: Given your growth estimates, what would be the value of the direct car insurance market in five years’ time if the current market for direct car insurance were worth £1.5 billion.
Q3: What do you think an insurance company selling direct to car owners over the phone has to be good at?”
Hi All, I am preparing for Mckinsey case interview next Thursday. Need help from all you experience people to give me a guide on these kind of open questions. Thank you very much!
I have no clue and stuck. I am thinking to see market share/market size but unable to predict 5yrs later market size, maybe just guess in a structure way?
For example, my answer for Q1:
I want to understand the 20% of current clients, how old are they, where do they live, and then to look into within future 5yrs, how many “same age & same city” people quantity will become, then to calculate the future % of clients.
For Q2:
Answer will be = 1.5 billion ponds * (new %/20%)
For Q3:
1. Service change: Instead of brokers, need great service center to follow up on future insurance compensation.
2. Package strategy: To provide clear and neat info. to clients thru phone and lock the deal within couple calls in order to prevent phone call easily mess up due to too many or complicate info or way too many packages choices that are not able to easy explain verbally.
3. Good price set: For phone call clients, assume they do not have time/or they just do not like to face with brokers to negotiate for the price back and forth, and they prefer the direct price, so a competitive price shall be take into consideration.
More details of the case background:
Until recently, insurance brokers sold most car insurance to car owners. A car owner would ring or visit a broker who would suggest a range of different policies sold by different insurance companies. Insurance companies would pay a commission to a broker for each policy sold.
More recently, there has been a trend to car owners buying insurance directly from an insurance company over the phone – you may have seen, for example, the ‘Direct Line’ commercials with the ‘red phone on wheels’ on the television. We were asked to work with a leading car insurance company that had been very successful in selling policies through brokers, to help them figure out whether they should start selling their policies ‘direct’ to customers over the phone. If you were a car owner what might be the advantages of buying insurance direct from an insurance company over the phone, versus buying from an insurance broker?
What things would you need to consider to decide whether the insurance company should start selling car insurance over the phone?