Hi,

I'm prepping for the SOVA and I've come across two opposing solution rules:

(1.) Quote: “Staff training can have a number of objectives […] It can raise levels of employee satisfaction by ensuring employees are able to improve their existing skills.” - Statement: “Employees that have the opportunity to improve their skills are more satisfied with their jobs”. - Solution: TRUE.

(2.) Quote: “Businesses that use social media to promote their products or services may benefit from increased brand awareness." - Statement: “Using social media to promote products or services will enhance brand awareness.” - Answer: FALSE.

One of these solutions has to be wrong, because they are both based on the same premise. The first statement says that it's true, despite the quote saying staff training CAN raise levels of satisfaction, and the statement saying “employees that […] ARE more satisfied”.

The second solution distinguishes between MAY increase brand awareness, and WILL increase brand awareness.

What is the rule for this? Can you say a statement is false based on can/are, may/will misrelationships? If you consider them general statements that don't necessarily have to always apply, the statements are true. But if they must ALWAYS apply, the statements are false.