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GreenLife Bank expands into Asia (McKinsey 2nd round)
Our client is Green Life, a digital challenger bank based in Europe. The bank operates solely online and offers its clients a variety of current accounts, insurance, and financial products. Green Life currently operates in 10 different EU countries and employs approximately 500 people. Due to its impressive regional growth, which amounted to €200m in profits last year, the company has recently considered expanding into Asia and introducing a new customer service training programme. This programme will be offered to new customer service representatives in the Asian division of the bank, but will also be expanded to Europe to upskill and retrain our existing staff. The client has requested your assistance in implementing this project. The senior project manager will be your primary point of contact throughout the engagement.
Digital Lab at LETA Bank (McK/BCG Digital)
Let’s assume our client is LETA Bank, a large Central European bank with around 3M customers and within the top five banks in the mid-sized European country where it is operating. In a recent benchmarking exercise led by the European banking group that owns the bank, LETA Bank appears to be underperforming relative to competitors in terms of its personal loan sales. Our objective is to support LETA Bank in identifying the root cause of its underperformance and to develop a strategy for addressing it. The bank recently hired a new CTO who is excited about working with us and whose hypothesis is that the bank is currently lagging behind in terms of its digital assets and products, which makes it fall short of customer expectations, thus leading to lower sales across its product groups and especially in its most popular lending product – the personal loans.
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