In most consulting books, state that in a candidate-led interview, the solving of the case should be Hypothesis based. Should I state my hypothesis out loud, when I show the interviewer my structure, or should I just set up a hypothesis for myself and test it, without having stated it to the interviewer?
Well said!
My 2 initial hypotheSES for this intriguing prompt would proceed as follows: 1) I would like to start under the hypothesis that Gamma's $50M decline in profits is driven by an increase in costs experienced in the same period. We presently do not need to consider revenue because we see it has held steady. 2) A further hypothesis to prioritise which analyses to begin with would be to examine: a) the added coverage cost that Gamma has incurred by agreeing to cover its customer base at a lower deductible scale with the Happy Smiles partnership; and, b) the cost of the "significant marketing campaign to publicise the partnership." I would then narrate an issue tree that focuses on 3 cost branches: I - Deductibles broken out by: i) change in old rate vs new fixed low rate, ii) change in number of patients redeeming dental health services in last year (I suspect more policyholders are taking advantage of the lowered rate due to the campaign and the cost savings), iii) change in number of dental visits per policyholder in last year (I suspect more policyholders are visiting the dentist more often than previously due to the campaign and the cost savings). II - Cost of one-time marketing campaign and comparison of this amount vs prior years marketing spend. III - Any other cost elements in the P&L that have changed over this period. "Once we have scaled the drivers on the cost side, we could look to reverse the trend by exploiting..." ...and then I would narrate a qualitative tree with 2 broad areas: internal and external environments, that we could study to identify what changes can feasibly be made and yield, in aggregate, at least $50M in savings.
Hey Tyrion. Not bad :). You're super close (and I can see why you're ex-MBB!). Hypothesis 1, as you note is the marketing push raised costs. Hypothesis 2 (you're close) is that the new partnernship is causing issues (that "simple"...could be more costs, could be customer churn, etc.). We have to keep the hypotheses directly tied to the case. On your framework: close BUT you CANNOT ignore Revenues. Costs seem to be the problem, but the SOLUTION isn't just in fixing marketing and fixing the partnership. The FRAMEWORK should be fixing those issues AND lowering other costs AND raising revenues. This is exactly the point I'm trying to make...hypotheses are NOT the same as framework but they should influence the framework. Love your answer by the way. Your thinking is strong :)
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This is an excellent re-framing and re-posting. PrepLounge really needs to permit identical editing standards in Comments as they do in Posts. I have 2 reactions to Ian's re-framing: 1) I ABSOLUTELY agree: a hypothesis ISN'T your whole framework or solution. It is a rational starting point that is, at least in part, supported by the context. I also agree that only advanced candidates should use a hypothesis, BUT, I would mostly expect candidates to consider themselves as advanced before applying to most Consulting roles which is why I circle back to them ultimate needing to work with a hypothesis. If they do so properly, of course. 2) You completely exposed a blind spot in my logic: it IS right to prioritise diagnosing cost first, but it is a mistake to elect NOT to diagnose revenues because insights from revenues will produce ideated streams that, if effectively defined and implemented, will be incrementally effective at addressing the client's concern which is reversing trend of declining PROFITABILITY of which revenues are a sizeable component. The Case clearly wants the candidate to also pick up on the fact that a 17% market capture (1 million out of 6) reveals a potentially promising opportunity to capture more market share and expand REVENUES which could drive PROFITABILITY. Great learning for candidates as this thinking is essential to becoming a robust critical thinker and effective designer of CE frameworks in interviews. I will accept your kind compliments, though. But this is one of those seemingly simple prompts that hide more than what is apparent at first glance.
Bingo bingo bingo Tyrion. Love your response and attitude and thinking. Appreciate your presence on this platform…you should consider coaching :)