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How to improve communication: concise and to the point

communication
New answer on Aug 03, 2023
6 Answers
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Anonymous A asked on Aug 02, 2023

I have been given feedback by case partners a few times that I tend to “over-illustrating” things. The concepts are correct, but I could have explained them in a concise and direct manner.

Are there any suggestions on how to improve this issue specifically?

I've tried to cut down the words and practice a few times after I do a case, but I find it hard to change such a “natural habit”. My aim is to develop a new habit to speak in a structured, concise, and direct way. 

Any tips, please?

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Cristian
Expert
Content Creator
replied on Aug 02, 2023
#1 rated MBB & McKinsey Coach

Hi there, 

That's rather common and part of the learning process.

There are lots of consultants who still struggle with this. 

To being with, read ‘The Pyramid Principle’ by Barbara Minto. It explains exactly the methodology of communication at firms like McKinsey. 

Then use an app like Poised to give you live feedback on how you speak. 

Then also record your speech, type it and see what you could cut. Then do the speech again. This will help you internalise this new style of communication.

Best of luck!
Cristian

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Christophe
Expert
replied on Aug 02, 2023
Ex-McKinsey Engagement Manager | McKinsey top interviewer | Received offers from McKinsey, Bain and BCG
  1. Pause and Plan before speaking: Take a breath before speaking to organize your thoughts. In a case interview don't be afraid of taking 90 seconds (practice the pause), in a personal experience interview in depends on the questions (standard question don't pause, more of “tell me about a time…" feel free to ask for time to think of experience that is most relevant.
  2. Outline Your Answer: Structure your response with main points in mind, feel free to write them down.
  3. Trim Filler Words: Cut out "ums," "uhs," and unnecessary fillers.
  4. Structured Practice: Respond to questions with a clear format. Often naming that you have 3 points ahead of time makes you sound more concise.
  5. Record yourself and see how you sound: it's be the best way to review conciseness and when you are being too verbose.
  6. Use top down communication (more relevant to case): Always start with the the most important point, and then do the sub-points, and then dig into those. Always think if the conversation were interrupted 30 seconds in, did I get the most important points across. 
  7. Learn from Experts: Often times people practice with peers. This works very well if your peer received the job offer already, or worked in consulting before. If they have not, it can lead to false signal in terms of feedback. Try to practice with people who work(ed) at top consulting firms and have interviewed candidates on the other side. 
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Benjamin
Expert
Content Creator
replied on Aug 02, 2023
Ex-BCG Principal | 8+ years consulting experience in SEA | BCG top interviewer & top performer

Hi,

I attended communication trainings during my time in consulting. One of the key things they made us do was to record ourselves and review the videos, this really showed the verbal and physical habits that were less than ideal. 

Then it was a process of repeating the same ‘speech’ until we got it right, or at least better. So I would strongly recommend you to rehearse and go through the ‘errors' again, much like how you would repeat a section of a musical piece until you get it correct.

Habits are hard to break, but definitely possible (I've seen the improvement in my own communication over the years).

All the best!

 

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Ian
Expert
Content Creator
replied on Aug 02, 2023
#1 BCG coach | MBB | Tier 2 | Digital, Tech, Platinion | 100% personal success rate (8/8) | 95% candidate success rate

Hi there,

It's easy to make something complicated, hard to make something simple. How to fix this?

Insight First - Lead with the so what. What do I care about? What's the takeaway?

Take a few seconds - gather your thoughts. Perhaps right them down. Take a quick breather to better formulate and then articulate your thoughts

Pause before speaking to gather your thoughts (if allowed)- the time may feel like forever for you, but it's not nearly as long as you think. Leverage filler sentences such as "that's and interesting point" to buy some time if needed.

Frame your answer - Generally, MBBers say "There are 3 parts to this". Then, they highlight in 1 sentence each of the 2-4 points

Iterate through each point - After framing how you're going to answer the question, then answer it by diving into each "part" in the order you summarized each.

Use signposting - Always preface what you will be saying. For example, when brainstorming you can say "I'm thinking about this in three main ways: A, B, and C. Within A we can look at..."

Remember less is more - Think about longer sentences/phrases you use. Reflect on how to make them shorter. Much like you edit an essay, edit your speaking. Why use 5 words when a well-placed single word encompases that? Build your vocabulary (especially business vocabularly) to be able to use key words instead of wasting time "explaining" a concept

Practice with a coach - Other PrepLounger are fantastic practice but they are generally too nice! you need a coach who will really hit back and work with you to improve your answers.

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Sophia
Expert
replied on Aug 03, 2023
Top-Ranked Coach on PrepLounge for 3 years| 6+ years of coaching

Hello,

This is a common problem, and fortunately definitely something you can work on! 

My best advice for you would be to take time to compose your thoughts before answering each question. Once you grasp the content of what you want to say, take an extra moment to mentally condense it to the most concise points. Ask yourself, “What am I really trying to say here? What's the key idea?” and proceed with that.

When answering, take a breath and slow down. It may feel a bit forced at first, but will become more natural with practice. Be mindful as you give your answer: are you able to catch yourself when you're being too loquacious? Can you figure out which parts are necessary and which parts you can trim as you go?

Working with your answers actively like this will help you “think on your feet” in terms of keeping your communication more precise as you go, and will help it become more natural with practice.

Best of luck!

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Anonymous B replied on Aug 02, 2023

Try taking a deep breath before you start you speech. Talk slowly and keep your pace. 🥰

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Christophe gave the best answer

Christophe

Ex-McKinsey Engagement Manager | McKinsey top interviewer | Received offers from McKinsey, Bain and BCG
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