Frameworks

Question

What are the frameworks expected to be known for an Operations and SCM consultant?

Answer 1

None.

Learn how to break down any problem in a structured, objective-driven way.

Here's some reading to help: https://www.preplounge.com/en/articles/how-to-shift-your-mindset-to-ace-the-case

Frameworing

Now, in terms of tips, #1 most important thing is to be objective-driven. Not hypothesis-driven, but objective driven. Remember that there are 2 objectives: 1) the objective of the case (what is the question I'm trying to solve) and 2) The objective of the client (what are their needs, wants, desires. What does "good" look like)

Furthermore, If there's anything to remember in this process, is that cases don't exist just because. They have come about because of a real need to simulate the world you will be in when you are hopefully hired. As such, remember that they are a simplified version of what we do, and they test you in those areas.

As such, remember that a framework is a guide, not a mandate. In the real-world, we do not go into a client and say "right, we have a framework that says we need to look at x, y, and z and that's exactly what we're going to do". Rather, we come in with a view, a hypothesis, a plan of attack. The moment this view is created, it's wrong! Same with your framework. The point is that it gives us and you a starting point. We can say "right, part 1 of framework is around this. Let's dig around and see if it helps us get to the answer". If it does, great, we go further (but specific elements of it will certainly be wrong). If it doesn't, we move on.

So, you should absolutely be prepared to either enter a new piece of your framework or change your framework altogether as new information comes in. How do you handle this?

Well, first, you can really just articulate what you're doing. You can say "Oh, interesting, so if looks like we have some information on y. I don't want to forget about x, but let's see what y brings us first. Ok, looks like it's about..." Then, when you've "finished" with y, you can check to see if there's any info on x. If there isn't, move to z :)

Second, you can re-summarize/iterate where you are. This is especially useful if you have the change the entire framework. Say "Ok, so it looks like now we actually need to look a 3 key things to solve this"

So, in summary, learn your frameworks, use the ones you like, add/remove to them if the specific case calls for it, and always be prepared to be wrong. Focus rather on having a view, refering back to the initial view to see what is still there and where you need to dive into next to solve the problem.

Answer 2

Hi Sheeba,

In general, I would recommend not to practice frameworks that are specific to an industry. Consulting firms these days try to test the candidate's way of thinking and as a consequence attempt as much as possible to come up with unusual cases.

What you need to develop instead is an ability to think from first principles about how to structure any sort of problem.

Feel free to reach out and we can run a targeted structuring session focusing on examples from Operations and this way you could understand how to flexibly break down the problem regardless of the case context.

Best,
Cristian