Tell me about a difficult situation where you had to rely on your communication skills!

While answering this question, it’s important to highlight a few things:

• Your interpersonal skills – what interviewer is interested in is not content, but how well you can interact with other people
• That you don’t only talk, but you can also ask right questions
• That you can wait for the right moment to bring up your arguments (“Ninja is the art of waiting”)

Best,

Daniel

Als klanten het oneens waren met iets of gefrustreerd waren, zou ik niet in discussie gaan. De discussie leidt alleen maar tot meer frustratie en onbegrip vanuit de klant naar jou toe. Erkennen problemen, leef je in in een ander, aan de slag gaan om de frustaties weg te nemen bij de klant

Mündliches Staatsexamen, bei einer Vereinssitzung bei der wir über die Mitgliedschaft einer Person entscheiden müssten, die auf der Kippe stand. 

While i was working in the client, he is not supportive towards us so i have to talk with them to solved the problem .

Hello!

This is a question that relates to one of the following: 

• Leadership: Leadership stories don´t need to necessarily relate to formal leadership positions, but to moments in which you inspired others towards a common goal
• Personal impact: Personal impact stories relate to stakeholder management, by handling disagreement or conflict situations

Depends on whether you use your communication skills for convincing someone or for guiding a team!

Hope it helps!

Cheers, 

Clara

When I was in high school, I lost a train ticket that I was supposed to cancel. It was a worth a few thousand rupees and the ticket was not mine, so I could not ignore it. I had to muster up the courage to raise the issue with the railways officials and found that the ticket was cancelled by someone else. I had to recollect some details of the ticket, so they could locate the cuplrit and I could get the money back.

We had to tell a team member that he was not contributing to the standard of the team and that we had to kindly remove him from it. This meant being able to give context to why, as an individual, i was unhappy about his performance, and what I would have expected from him that he didn't do 

I had to go pro se during a difficult and complicated custody case. Despite the judge urging me to seek counsel, I was unable to do so financially. I was required to write all my own motions and responses as well as speak to the court using the language the courts require. I was up against a very powerful attorney. After six months of hearings and a final trial, I won my case.

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l

Ein Arzt wollte seine zugeteilte Arbeit im Projekt nicht selbst durchführen.

I was trying to explain my point of view but the person could but the other person could not understand it

I had to give a severe feedback to a colleague

In my previous job I worked with a Senior that I never met and he worked in smart working by another City, in that situation I had to rely on my communication skills and interface with my Senior 2 to solve problem in the activity we had to do.

15 seconds time rewind

I had to convince people to change their entire set-up which they have used for the past 5 years. So I had to convince and explain how they could do better.