Unpleasant Experience with Coach

coaches expert coaching
New answer on Jan 09, 2021
7 Answers
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Anonymous A asked on Jan 02, 2021

Has anyone had a similar experience with some coaches on PrepLounge who kept asking to leave upvotes / good reviews after having sessions with them? I understand that promoting / marketing is important for coaches on PrepLounge, but I believe that like anything else in life, there is a good balance of giving and taking.

For example, a coach offered to revise my resume, cover letter and to provide other perks if I book sessions with them. However, after our sessions, the coach did not fulfill all the promises but instead kept asking to leave upvotes / positive reviews. Furthermore, in the past, the coach was very responsive and helpful, but now it's no longer the case except when the coach is asking for favors.

My feeling is that some coaches seem to be very responsive and helpful before booking sessions with them, but once your sessions are done or you are no longer paying for additional sessions, their attitudes change and only focus on getting new clients instead of providing support to previous ones.

That being said, I still want to thank the coaches on PrepLounge who have been very helpful in our preparation process whether through answering Q&As or delivering high quality coaching sessions and providing constant support to candidates.

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Best answer
Ian
Expert
Content Creator
replied on Jan 02, 2021
MBB | 100% personal interview success rate (8/8) and 95% candidate success rate | Personalized interview prep

Hi there,

Unfortunately it looks like this coach isn't acting in good faith. Sorry to hear about this :/ I promise we aren't all like this!

The founders/moderators of PrepLounge work hard to keep it a positive experience so please don't hesitate to make them aware of this...it's more than likely the coach just needs to be made aware of this and that, once made aware, they'll stop!

On behalf of everyone, I'm sorry you've had this experience.

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Clara
Expert
Content Creator
replied on Jan 02, 2021
McKinsey | Awarded professor at Master in Management @ IE | MBA at MIT |+180 students coached | Integrated FIT Guide aut

Hello!

Sorry to hear about that :(

I would advise you to report it if it really bugs you, it would improve the overall experience for sure.

Hope it helps!

Cheers,

Clara

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Antonello
Expert
Content Creator
replied on Jan 02, 2021
McKinsey | MBA professor for consulting interviews

Hi,

I'm sorry for the bad experience...

Thanks for supporting the hard work and dedication the other coaches devolve to the platform.

Best,

Antonello

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Anonymous replied on Jan 09, 2021

Hi,

Really sorry that you had the experience.

I am pretty sure that this is not representative of all the coaches here. In every organization we will encounter some outliers. Hopefully you can still get the support you need from the other coaches to get the job you wanted.

Best,
Iman

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Christine
Admin
replied on Jan 07, 2021
PrepLounge Community & Marketing Manager

Dear Anonymous,

thank you for your honesty about the experience you made on PrepLounge with some of our coaches. However, reporting those coaches, in this case, would really make a difference. This way we can encourage them to support coachees throughout their preparation journey. Some coaches might not even be aware of it. A little food for thought could already help to improve the situation and make it a positive experience for all parties involved.

Please don't hesitate to reach out so that we can work on this together!

Best,

Christine
Community Management

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Gaurav
Expert
Content Creator
updated an answer on Jan 05, 2021
Ex-Mckinsey|Certified Career Coach |Placed 500+ candidates at MBB & other consultancies

Hello there!

Sorry you've had such an experience.

I agree with you about the balance, good reviews are nice to have, but they should be voluntary, not as a result of "chasing" previous clients.
Keeping in touch as well as good relationships are much more important.

I also think you could share it with the moderators.

Cheers,
GB

(edited)

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Anonymous B updated the answer on Jan 06, 2021

I have also had negative experiences with a few coaches after paying for a session, who before and during the meeting offered or agreed to review documents, answer questions, etc., including for after the session. However, in reality, after the meeting ended, they did not respond to any of my (polite, professional) messages or emails, even for specific topics where they agreed they would help. I have to say I found this offensive to say the least. It doesn't matter if you have worked at a highly ranked consulting firm; if your coachees don't matter to you any more because they are no longer "revenue-generating", then this can't help your long-term reputation as a business professional. It's pretty arrogant.

That said, I have also encountered extremely helpful coaches on this platform who, following paid sessions, respond to every single one of my (possibly naΓ―ve but genuine) questions and run a great after-sales service. I look forward to keeping in contact with them professionally even after my consulting prep journey ends, whatever the outcome, and to them I'm grateful.

I guess the quality of coaches encountered here is only to be expected as in many other (though not all) organizations.

(edited)

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Christine on Jan 07, 2021

Dear Anonymous, please don't hesitate to reach out so that we can find a solution for this situation!

Ian gave the best answer

Ian

Content Creator
MBB | 100% personal interview success rate (8/8) and 95% candidate success rate | Personalized interview prep
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