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Making hasty decisions

How would you answer a question about a time you made a decision when emotionally charged (as opposed to being calm and having thought about it a lot) in a professional setting? Any examples?

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Top answer
Deleted user
on Jul 08, 2021

I disagree with Ian here and recommend to never give an answer like he recommended in his response. We are all humans that sometimes make decisions when agitated, emotionally charged or exhausted (especially the last one in this job ;). Stating that you don't makes you either a psychopath and I don't want you in my team. Or a liar that's full of yourself and I don't want you in my team.

Decisions in this question can refer to simple things like sending an email to your staffing team when being put on case you really don't like that you might have phrased differently if you had waited a day. It might be the decision to involve a supervisor into a process too early because you were too excited about preliminary results and you could have waited and refined a bit if you had waited. Might be you didn't put enough time into your homework assignment because you wanted to meet with your significant other....

We are making hundreds of decisions in a profession context every day. Stating that each and every one of them throughout your career was always rational and the best you could have made in light off all available info at that point is just not credible and shows your inability to self reflect.

Describe an honest situation, explain what the context and implications of that decision was and what you learned about yourself. That way you give it a positive spin and be constructive about it.

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Ian
Coach
on Jul 08, 2021
Top US BCG / MBB Coach - 5,000 sessions |Tech, Platinion, Big 4 | 9/9 personal interviews passed | 95% candidate success
If only I had a nickle for every time I've been called a psychopath and a liar! :P Jokes aside, I still have to disagree here! I strongly feel that this is a "trick question" much like the classic "your biggest weakness question". We don't want to lie and beat around the bush, but I don't have much confidence in most candidates being able to pick a good "emotionally charged" situation. I would much rather redirect to my "personal conflict" story! Furthermore, in the professional world your job is to be objective, calm, etc. I have been yelled at, berated, etc., but at the end of the day I "bury" any impulsive reactions I have because I know I represent my company. I vent plenty about it later to friends/family, but I have never allowed myself to make a business/professional decision while emotionally charged. I know plenty of others in the same boat. Again, I can't emphasize enough that making emotionally charged decisions while at work is the definition of unprofessional - I truly see this as trick question!
Deleted user
Coach
on Jul 08, 2021
In my emails I see you posted a response, deleted it and posted again. Might the first one have been an emotionally charged decision ;)
Ian
Coach
on Jul 08, 2021
Top US BCG / MBB Coach - 5,000 sessions |Tech, Platinion, Big 4 | 9/9 personal interviews passed | 95% candidate success
Nope! I wrote the first sentence and tried to hit "Enter" to do a new line. Forgot that functionality doesn't work for comments! So, deleted, to start again.
Florian
Coach
on Jul 08, 2021
1400 5-star reviews across platforms | 600+ offers | Highest-rated case book on Amazon | Uni lecturer in US, Asia, EU

Hey there,

If you come up with such a story its important to have the following elements:

  • Introduce the context and provide some reasons that partially justify your emotional reaction
  • Discuss your actions and their impact with the important thing being that the impact was miniscule
  • Discuss how you remedied your initial reaction, reversed the impact, and made sure to take away some learnings from it

Hope this helps!

Cheers,

Florian

Deleted user
on Jul 08, 2021

I couldnt agree more with Henning! My gosh... its time we are honest about those emotional situations we face pretty much every day and explain what you have learnt and how are you managing it. Please never ever say "I've managed to keep my cool throughout my career "- this is absolute BS and no one will believe you.

14
Ian
Coach
on Jul 08, 2021
Top US BCG / MBB Coach - 5,000 sessions |Tech, Platinion, Big 4 | 9/9 personal interviews passed | 95% candidate success
Hi Adi, I respect your personal situation, but it's a fallacy to say "because I operate this way as a person, so does everyone else"!. We all operate differently in this world! The best consultants I know do indeed always have a knack for staying completely stoic and not letting emotions drive their business decisions - this is what we get paid for and critical to operating effectively! Of course I get emotional - that's human nature. However, I don't make emotional decisions while at work, nor do most of my colleagues.
Deleted user
Coach
on Jul 08, 2021
This response from you Ian is emotional and you know it. You felt a strong desire to check back this post, reply to other coaches and defend your answer and your position. And my reply back to you is an emotional response too. This pretty much sums it.
Ian
Coach
on Jul 08, 2021
Top US BCG / MBB Coach - 5,000 sessions |Tech, Platinion, Big 4 | 9/9 personal interviews passed | 95% candidate success
I completely agree! And I get on reddit arguments far more than I care to admit :P. But I "bury" it when it comes to my actual professional career (i.e. IT and Strategy consulting projects)! And, I don't make emotional business decisions. That's my only point!
Ian
Coach
on Jul 07, 2021
Top US BCG / MBB Coach - 5,000 sessions |Tech, Platinion, Big 4 | 9/9 personal interviews passed | 95% candidate success

Hi there,

This is a classic "conflict" personal story. Personally, I would respond by saying I've managed to keep my cool throughout my career and not been emotionally charged. I know this sounds like a cop-out, but this is genuinely the case for me!

That said, if there is a real event when this happened to you, you should talk through this event. You need to pick a moment where the repurcusions of your emotionally charged decision were small. You need to articulate how you then fixed the problem. Finally, you need to explain why that doesn't happen anymore (i.e. now, I always do x,y , and z)

Ken
Coach
on Jul 08, 2021
Ex-McKinsey final round interviewer | Executive Coach

Agreee with Henning and Adi. The important thing is to actually answer the question but also restrospective on the learnings you had from that experience. I would avoid an example where the outcome is blantantly negative and your actions may raise alarm bells in terms of moral and ethics. 

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