Schedule mock interviews on the Meeting Board, join the latest community discussions in our Consulting Q&A and find like-minded Interview Partners to connect and practice with!
Back to overview

how to grow in a stagnant market/industry

I think of the below as an approach, does anyone have any comments? 

If the objective is to grow revenue:

- retain existing customers

- gain new customers

How to do that?

  • Pricing differentiation (based on channel, geography and value-add etc.)
  • Product differentiation (based on increasing range etc.) or Service differentiation (based on identified channel characteristics and needs etc.)

Thanks. 

2
1.1k
14
Be the first to answer!
Nobody has responded to this question yet.
Top answer
Ian
Coach
edited on Aug 23, 2021
Top US BCG / MBB Coach - 5,000 sessions |Tech, Platinion, Big 4 | 9/9 personal interviews passed | 95% candidate success

Hi there,

I'm sorry but this isn't even close! (Apologies for being so direct).

You very much need a crash course in structuring/frameworking. This is really really difficult to explain succinctly in writing - please reach out so we can get you across this.

Fundamentally, you need to be MECE (mutually exclusive, collectively exhaustive). You aren't close here! Not only does retaining customers not increase revenues, but retaining + gaining customers is not the only way to increase revenues!

Frameworks

How do I use frameworks in a case?

If there's anything to remember in this process, is that cases don't exist just because. They have come about because of a real need to simulate the world you will be in when you are hopefully hired. As such, remember that they are a simplified version of what we do, and they test you in those areas.

As such, remember that a framework is a guide, not a mandate. In the real-world, we do not go into a client and say "right, we have a framework that says we need to look at x, y, and z and that's exactly what we're going to do". Rather, we come in with a view, a hypothesis, a plan of attack. The moment this view is created, it's wrong! Same with your framework. The point is that it gives us and you a starting point. We can say "right, part 1 of framework is around this. Let's dig around and see if it helps us get to the answer". If it does, great, we go further (but specific elements of it will certainly be wrong). If it doesn't, we move on.

So, in summary, learn your frameworks, use the ones you like, add/remove to them if the specific case calls for it, and always be prepared to be wrong. Focus rather on having a view, refering back to the initial view to see what is still there and where you need to dive into next to solve the problem.

Example Framework

If we're deciding whether we should enter a market, prices/margins can go under market AND company AND execution/deal logistics. Think about it:

  1. Is our market attractive? Is it large, growing, and are there generally good MARGINS/high PRICES for the products in it?
  2. If our company enters this market, what PRICE do we think we can achieve? Will we be able to keep healthy MARGINS based on our costs and what we think we can charge?
  3. When analyzing the entry logistics/execution, what will entry COST us? If we want to buy a firm to enter, what PRICE are they looking for?
Udayan
Coach
edited on Aug 23, 2021
Top rated Case & PEI coach/Multiple real offers/McKinsey EM in New York /12 years recruiting experience

As Ian said this needs some work. Each of those objectives has separate levers. For example lets look at retaining customers. One example of what this could look like is below :

Being present where customers are

  • Geographic presence
  • Virtual presence (e.g., Amazon or Walmart)
  • Being in the right channels

Reward based

  • Loyalty program
  • Discounts based on amount purchased
  • Free item after every 10th visit

Benchmarking against competitors

  • Matching prices
  • Matching services (e.g., shipping speed if online)

Exclusive experiences

  • Events for loyal customers
  • Experiences from favorite brands only for their customers (e.g., exclusive product launches)
Similar Questions
Consulting
Just did the Mckinsey Solve Game (January 2025) - got some questions/insights
on Apr 24, 2025
Global
5
3.3k
Top answer by
Hagen
Coach
#1 recommended coach | >95% success rate | 8+ years consulting, 8+ years coaching and 7+ years interviewing experience
38
5 Answers
3.3k Views
+2
Consulting
McKinsey PEI
on Apr 02, 2025
Global
7
2.1k
Top answer by
Deleted user
58
7 Answers
2.1k Views
+4
Consulting
Mckinsey framework structuring question
on Apr 30, 2024
Global
7
2.7k
Top answer by
Gero
Coach
Ex-BCG │200+ Interviews & Interview Coachings @ BCG │ 25+ candidates coached into MBB │WHU/LSE/Nova │ Teacher & Trainer
53
7 Answers
2.7k Views
+4
How likely are you to recommend us to a friend or fellow student?
0 = Not likely
10 = Very likely
Thanks for your feedback! Your opinion helps us make PrepLounge even better.