concerning the customer survey:
Does the graphic not imply, that we meet customer demands in the dark area of the illustration, we over perform below the dark area and we under perform above the dark area?
Wouldn't this mean that the points to consider are 1,3,4 and 7 instead of 7, 4 6 and 9? Would furthermore the over performance in sustainability and the under performance in pricing imply that something has to be done about this discrepancy, even if it is just to make customers more aware of this feature?
concerning the customer segments:
since the revenue is only in part due to ticket sales, but also related to the excursions and on board luxury services, how can a rationale decision about the total revenue be made without any comparable data on the customer's spending behavior on board?