Responsible for setting up a global quarterly KPI planning process across 25-revenue generating product depts

• Led EU-wide projects with annual projected financial savings of $17M; delivered $17.7M by November 2023 • Managed a team of 4 process experts focusing on process improvements in 26 Sort Centres in 5 EU countries • Created the 2023 Continuous Improvement Kaizen events strategy in partnership with Finance and Operations • Partnered with North America Operations to standardise common operational processes with EU Operations • Led the standardization of 16 processes in 26 EU Sort Centres; $10M annualized entitlement delivered in 2022 • Initiated quality improvement activities across 9 Sort Centres in France; achieved 99.5% quality compliance • Launched outbound processes across 56 UK warehouses leading to $1.8M annualized cost savings in 2021

Mentored ~15 undergraduates & offered coaching with personal statement, CVs & interview preparation • Dedicated 50+ hours to support American, Asian & EU students with their applications to join UK universities

Led a team of 5 Area Managers and 14 Supervisors and was daily responsible for over 200 Associates • Optimised site layout and drove initiatives doubling site’s capacity from 250K to 500K during COVID-19 • Managed relationship with workforce supplier/agency of over 600 external workers for the site • Implemented a Kanban System to optimise supplies management; reduced excess holding by $250,000/year