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Where to open a cafe?

I received a question “ your friend needs your advice on where to open a cafe, how would you advise him?"

May I know if you have any comments on my approach?

1. Market: population density, people traffic, growth - open where there's large population and growing

2. Competition: what are the restaurants/available in the area? what do they offer?  - open where there's competition (which means demand) but we can offer differentiation

3. Customer: who are we targeting? what are their preferences - food (product), price, time spent (dine-in or takeaway, fast food or fine dining) - open where our offering can align with the customer perception

4. Client ( my friend): capability both externally and internally - externally: relationship with the landlord, local supplier, transportation; internally: enough labor to acquire locally? affordable wages?

5. Quantify financial impact to see if it reaches the target

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Top answer
Ian
Coach
on Aug 23, 2021
Top US BCG / MBB Coach - 5,000 sessions |Tech, Platinion, Big 4 | 9/9 personal interviews passed | 95% candidate success

Hi there,

In general your approach is good! However, I have the following comments/improvements.

Market - Great! You defined very clearly where we open

Competition - careful here…you say “Where we can offer differentiation”, but this should be your client/product bucket. Competition should be “where competition is weak slash not currently meeting the needs of the market/customer”

Customer - again, you're not quite MECE here. Careful mixing up customer and client/product. Remember that customer here is also quite similar to Market

Client - You've forgotten the objective here of where. Here, you're moreso asking can or how. Focus on the objective! Here, the bucket should be more client/product…and it has to match the location…i.e. we have a product/offering that is better than the competitors' products/offerings in the areas that our customers care about.

5 - This isn't WHERE. This bucket isn't MECE either. It's really just the amalgamation of 1-4…

Pedro
Coach
on Aug 23, 2021
Bain | EY-Parthenon | Former Principal | 1.5h session | 30% discount 1st session

Hi there, 

First of all, clarify the objective. Is it to maximize the profit (largest NPV) or to maximize investment return (highest IRR?). 

Second: Does your friend have any constraints (e.g. investment ammount) or a specific concept in mind (e.g. small coffee shop, thematic coffee shop)?

Regarding approach, the ideal spot is the one where (you can arrange this differently, of course, and this also depends on the answers to the first two questions):

  1. There are a lot of potencial customers (large market size)
  2. Customers have a strong willingness to pay (large gross margins)
  3. Market is underserved (weak/no competition or easy to differentiate) (large market share)
  4. The costs / investment are low (taking 1-3 into consideration, means a high NPV/IRR)


Your approach is good but I have a few comments:

  • You are structuring through buckets. A better option is to structure around critical questions (and then use the buckets as necessary to answer each question).
  • You are using competition as a proxy to identify where the demand is. While this can be useful to identify the locations with the largest demand, you are actually targeting a “red ocean”. It will be very difficult to make above average profits in such an area. You should instead look for “blue ocean” underserved markets which will be more profitable.
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