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Anonymous A

on Apr 09, 2021

Global

Structure for KPI questions

Hi PL,

I'm just wondering if there's a structure in brainstorming for the KPIs of the client?

Example question:

"What are the Key Performance Indicators (KPIs) you would look at to evaluate the health of this type of business?"

Thank you.

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Top answer

Ian

Coach

on Apr 10, 2021

Top US BCG / MBB Coach - 5,000 sessions |Tech, Platinion, Big 4 | 9/9 personal interviews passed | 95% candidate success

Hi there,

This entirely depends on the case + industry at hand! That said, generally, you can use any of the following:

Revenue uplift KPIs and Cost reduction KPIs
External-focused KPIS and Internal-focused KPIs
Client/customer KPIS, Employee KPIs, Product KPIs

Clara

Coach

on Apr 09, 2021

McKinsey | Awarded professor at Master in Management @ IE | MBA at MIT |+180 students coached | Integrated FIT Guide aut

Hello!

Yes, for instance, that is a perfect way.

You could also say:

Are there any key metrics the client has in mind to measure success?
Have we tought about any metrics to track implementation?

Hope it helps!

Cheers,

Clara

Florian

Coach

on Apr 09, 2021

Ex-McKinsey | 5+ years consulting experience | Active interviewer & coach | Healthcare industry | Inhouse Consulting

In addition to the financial KPIs mentioned by Adi, I would mention some softer KPIs (e.g. leading KPIs that will ultimately have an impact of financial KPIs in the future). These can vary largely depending on the nature of the business. Examples could be customer satisfaction/retention, employee satisfaction/turnover, KPIs on product pipeline, etc.

Deleted user

on Apr 09, 2021

Search for shareholder value tree or ROIC tree and thats a good starting point to look at areas to deep dive into.

Feel free to send me a message if you need help with that.

Top Answer by

Ian

Coach

Top US BCG / MBB Coach - 5,000 sessions |Tech, Platinion, Big 4 | 9/9 personal interviews passed | 95% candidate success

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