Revolut Operations Manager interview insights

Revolut's problem solving interviews are different from traditional consulting. They are very execution focused. They care less about polished frameworks and more about whether you can actually break down a messy problem and fix it fast.

The interview usually gives you a real operational scenario. Something like, customer complaints spiked 40 percent in two weeks, what do you do? Or, we are launching in a new market and need to build a KYC process from scratch, walk me through it. These are day to day operations problems, not abstract strategy.

What they really want to see is how you think when things are messy. Can you figure out what is going on, find the root cause, and come up with a practical fix? They want someone who can jump into chaos and bring order. Not with a fancy presentation, but with clear thinking and action.

A few things that help you stand out. Start by clarifying the problem. Don't rush to solutions. Ask what data you have, what changed recently, what the impact is. Think in terms of process. Show that you naturally think about how things flow, where bottlenecks happen, what can be automated, and how to measure if something is working. Be specific. Don't say "I would improve the process." Say "I would map out the steps, find where the delay happens, test a small fix, then roll it out."

Revolut values speed and ownership. Don't be the person who says "I would escalate this" or "I would set up a committee." Be the person who says "here is what I would do in the first 48 hours." They want operators, not managers who just delegate.

If you have experience with data, lean into it. Revolut is very data driven. Saying "I would pull this data, look at this metric, and decide based on that" will land well.

Hello Neha, 

As someone who exited to Netflix and passed case interviews there as well in strategy consulting, these are my insights:

1) Business acumen matters a lot in tech strategy.
Everyone knows you can do complex analyses, produce tons of slides, and build nice Excel market-sizing models. However, during the interview you need to prove that you can think beyond analysis and focus on business outcomes.

For example, I got a question about implementing Netflix’s ads plan in Poland. A key part was demonstrating how to approach this holistically. Beyond the business impact, you need to think about questions like: How would customers react? Do they even want this? What are the technical limitations? Which teams, beyond strategy, need to be involved?

So while structure and frameworks are important, it’s equally critical to show that, in a real job, you would know how to move a project forward independently. For instance, you might say: “Yes, we could earn incremental revenue of X by upgrading customers from the Metal to the Ultra Revolut plan, but this is just the first step. We should involve other teams to gather their feedback before making this recommendation.”

2) Stakeholder management.
A big difference between consulting and tech is that you are no longer surrounded only by people with consulting backgrounds. During the interview, you need to show that you can collaborate effectively with less analytical stakeholders.

Why does this matter? You can have the best analysis in the world, but if you can’t explain it in plain English and get buy-in from stakeholders, it won’t have impact. So during the interview, always try to look beyond just solving a narrow problem and demonstrate how you would align and influence others.

Happy to go into more detail, I faced a similar challenge in the past and made it to Netflix!

Hi Neha,

Revolut’s problem-solving interview is closer to an MBB-style case, but with a much stronger operational and ownership lens.

What they’re really testing across the three dimensions:

1) Problem solving
You’ll still need clear structure and logic, but expect the problem to be more practical and execution-oriented. Focus on breaking the problem down cleanly, prioritizing what matters most, and working comfortably with numbers and trade-offs. Perfect frameworks matter less than showing good judgment.

2) Creativity
This isn’t about “crazy ideas,” but about generating thoughtful, non-obvious options. Show that you can think beyond the first obvious solution, consider different levers, and adapt if constraints change. Being flexible in your thinking is key.

3) Independence / ownership
This is where it differs most from consulting. Revolut wants to see that you can take initiative, make decisions with incomplete information, and move things forward without constant guidance. Be decisive, explain your assumptions, and don’t wait for permission to act.

How to prepare:

• Use MBB-style cases as a base, but always ask yourself “how would I actually execute this?”
• Practice driving to a recommendation quickly, then discussing implementation risks and next steps
• Get comfortable taking a clear stance and defending it
• Avoid over-structuring or waiting for prompts — show ownership

If you approach it like a real business problem where you’re accountable for the outcome, rather than a textbook case, you’ll be well aligned with what Revolut is looking for.

For further guidance / practice of real-feel Revolut cases feel free to reach out :)

Best,
Evelina

That is a smart question to ask. While the title is "Operations Manager (Process)," in a high-velocity, analytical FinTech like Revolut, this interview stage is designed to assess if you can structure complex, ambiguous business problems the same way a consultant would. They are not looking for historical examples of management; they are testing your real-time thinking process.

Here is the reality of what the "Problem-Solving" interview entails: you should expect a heavily quantitative, execution-focused case, much shorter than a typical 45-minute MBB case, but far more intense. They are testing your ability to rapidly define a metric, set up a simple logical framework (often 3-4 steps), and then drill down into the quantitative levers. Expect questions like: "We need to reduce the time-to-onboard new users by 40% globally. Walk me through the variables you would investigate and which one you attack first."

The key insight for preparation is to focus 80% of your effort on structuring your answer before you speak. They need to see that you can define the problem, break it down logically (Issue Tree style), and identify the highest-impact metric before you dive into solutions. Use clear, simple labels for your framework. If you sound like you are rambling or jumping straight to tactics without laying out the math, they will filter you out quickly. Practice mental math and be prepared to take an immediate stand on prioritization.

Focus your prep on operations-heavy case structures: profitability optimization, queueing theory, cost efficiency, and customer throughput issues. Good luck!

Hello there,

I have worked with multiple candidates for Revolut Process, some of them for the Ops Manager position (mid and senior-level, some related to Product), and I have been a Product Ops manager myself in a competitor of Revolut, being an interviewer there for 3y.

The PS problem will be arbitrary, meaning it will not necessarily have something to do with the actual role, however it is likely for you to get an operation-related one just because its one of the most popular types.

The dynamic is NOT like consulting cases, even the level of depth in each phase of the PS differs from consulting regular case interview. 

• Make sure to spend time trying to understand the problem before doing the structure, and do a structure that helps you be efficient - focus on the 80/20 considering the info you have got upfront. Have your excel ready to be used, even if you like to use pen and paper, as the cases sometimes have a lot of numbers to compute (however, math is way simpler than MBB).
• Brainstorm should be approached as if it was a real project, meaning it doesn't matter how many random ideas you're able to list, but rather how you think about initiatives that make sense considering the context and data given during the case.

Roles like Ops and Strategy and Ops manager usually have a higher bar than support function ones (Legal, HR, risk, etc).

My clients have a 3.8X higher success rate than industry (UK benchmark) in the PS phase - happy to work with you to increase your odds of success!!

Best,

Mari

Hi Neha :)

For Revolut Operations Manager problem solving rounds, expect a practical, data driven case focused on process efficiency, scaling, KPIs and root cause analysis rather than a classic consulting case. They usually test structured thinking, comfort with numbers and very concrete operational judgment, for example how to reduce backlog, improve SLAs or optimize workflows.

Be ready to think aloud, define clear metrics and propose pragmatic solutions with trade offs. If you’d like, share your background and I can suggest how to position your experience best.

best,
Alessa :)

Hi Neha, 

Yes, I've worked with a few candidates on this. 

If you need any help, reach out. 

Best,
Cristian