How to approach an operational case

Question

Here is an operational case with a very open question. In a cleaning company we have several business lines where one is floor cleaning, one is office cleaning, one is industrial cleaning. Each business line has a team of people who are assigned to different sites depending on the demand for services.

The operations manager doesn't know whether the best way to manage capacity is to have one manager for the staffing of each line or to have a team of cross line managers to manage the assignments for any of the lines.

What is the best way to manage capacity to match demand, a shared pool or independent line management?

Answer 1

Hello!

First of all, this is not the type of case that you would find in a MBB or strategy consulting in general interview.

Furthermore, why don´t you post your suggestions, and ask for feedback from the community? I am sure that would be richer!

Hope it helps!

Cheers,

Clara

Answer 2

Hi Richard,

Here are some prior Q&As to help you out. The answer to your specific question is quite extensive/expansive and would require an in-depth discussion (best done via a coaching session).

https://www.preplounge.com/en/consulting-forum/preparation-case-studies-for-case-interview-as-sales-operations-planning-consultant-8641

https://www.preplounge.com/en/consulting-forum/hi-guys-7463

https://www.preplounge.com/en/consulting-forum/deloitte-business-operations-interview-process-in-switzerland-8374

https://www.preplounge.com/en/consulting-forum/operation-case-divide-in-value-chain-6115

https://www.preplounge.com/en/consulting-forum/customer-support-operations-8814