An error occured during my Casey video recording session

Hi there,

Q: Has anyone had the same problem before and what should i do now? Ive emailed them but have no response yet

I helped some candidates who had technical issues with the BCG Casey chatbot. The best way to proceed is to contact support and, if possible, share screenshots/proof of the issue, asking to retake the relevant part of the test. They should be able to help with the next steps after it.

Good luck!

Francesco

hey!

Technical issues like this can happen. You've done the right thing by emailing them—give it some time for a response. If you don't hear back within a day or two, follow up with their support team or your recruiter to explain the situation and request a retake.

Alessa

You've ok. You're reached out to support and they'll take it from there :)

Hey,

I suggest you contact HR / supposrt asap with a thorough explanation of the error provided.

Hope they'll manage to resolve it for you.
Good luck!
Nick

Hi there,

You did the right thing. Informing HR right away is the only thing you can do. They might send you a new link or don't count the last part.

All the best,

Florian

Hey there, 

You've done all you needed to do, which was to report it! Good job on that.. They'll take care if now from here and advise on next steps!

All the best

Yes one of my coachees faced a similar situation - just reach out to HR (which you have done) and wait for them to respond. 

you did the right thing. Reach out to HR and/or technical support. That shouldn't be an issue.