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Anonymous A

on Jan 24, 2025

Asia

An error occured during my Casey video recording session

Hi all, i just did my BCG Online Case thru HireQuotient. When I just entered the second session introducing screen (where it said i had 1 min for prep, 1 min for recording the vid or sth like that, and a 3 min countdown), I received noti that “an unexpected error occured” and I was immediately proceeded to the success screen. So i couldnt record my video at all. Has anyone had the same problem before and what should i do now? Ive emailed them but have no response yet

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Top answer

Francesco

Coach

on Jan 25, 2025

#1 Coach for Sessions (4.500+) | 1.500+ 5-Star Reviews | Proven Success: ➡ interviewoffers.com | Ex BCG | 10Y+ Coaching

Hi there,

Q: Has anyone had the same problem before and what should i do now? Ive emailed them but have no response yet

I helped some candidates who had technical issues with the BCG Casey chatbot. The best way to proceed is to contact support and, if possible, share screenshots/proof of the issue, asking to retake the relevant part of the test. They should be able to help with the next steps after it.

Good luck!

Francesco

Alessa

Coach

on Jan 24, 2025

xMcKinsey & Company | xBCG | xRB | >400 coachings | feel free to schedule an intro call for free

hey!

Technical issues like this can happen. You've done the right thing by emailing them—give it some time for a response. If you don't hear back within a day or two, follow up with their support team or your recruiter to explain the situation and request a retake.

Alessa

Ian

Coach

edited on Jan 26, 2025

Top US BCG / MBB Coach - 5,000 sessions |Tech, Platinion, Big 4 | 9/9 personal interviews passed | 95% candidate success

You've ok. You're reached out to support and they'll take it from there :)

Nikita

Coach

on Jan 27, 2025

MBB & Tier2 preparation | 100+ offers | 8 years coaching | 3000+ sessions

Hey,

I suggest you contact HR / supposrt asap with a thorough explanation of the error provided.

Hope they'll manage to resolve it for you.
Good luck!
Nick

Florian

Coach

on Jan 30, 2025

1400 5-star reviews across platforms | 600+ offers | Highest-rated case book on Amazon | Uni lecturer in US, Asia, EU

Hi there,

You did the right thing. Informing HR right away is the only thing you can do. They might send you a new link or don't count the last part.

All the best,

Florian

Thabang

Coach

on Feb 01, 2025

Ex-McKinsey Consultant | McKinsey Top Coach & Interviewer | Special Offer: Buy 1 Session Get 1 Free (Limited time!)

Hey there,

You've done all you needed to do, which was to report it! Good job on that.. They'll take care if now from here and advise on next steps!

All the best

Benjamin

Coach

on Feb 03, 2025

Ex-BCG Principal | 8+ years consulting experience in SEA | BCG top interviewer & top performer

Yes one of my coachees faced a similar situation - just reach out to HR (which you have done) and wait for them to respond.