To cut costs, the fast-food chain should consider investing in a napkin dispenser with new technology. There are 2 reasons:
1) It can save the client $77.26 m per year in napkin cost.
2) It is currently priced at ~33% of what we are willing to pay.
However, there are a few factors to consider before purchasing the dispensers. These factors include customers’ reactions to the new dispensers and future pricing of the napkins. We need to gauge customers’ reactions, we should run pilot programs and conduct customer research. We should also negotiate a good pricing contract with our suppliers.
Since this is an interviewer-led case, the interviewer should guide the interviewee through the interview.
The case is split into two parts.
The first part is more qualitative. The open-ended questions should prompt the interviewee to think about the problem and its solution.
The second part is more quantitative in nature. In order to solve the questions, the interviewee should perform calculations. The questions in the big boxes should be read out to the candidate.