calculation on reduction in drop losses

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E.ON Inhouse Consulting Case: Customer Journey Training Case

New answer on Apr 11, 2022

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Roberta asked on Apr 10, 2022

Hi all, during a self assessment I got stuck in the calculation of drop losses. Where does 1.074.000 comes from?

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Ian

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replied on Apr 11, 2022

Hi Roberta,

I think that number is wrong.

My understanding is that the 36% reduction in customer drops is applied to the 90k drop losses.

That equals 32,400 which is exactly the number you have the in “results” column for the row “reduction in drop losses”.

I don't think the 1.11M - 1.074M makes sense!

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