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What does Outside-In mean?

Hi,

My principal in a project kept mentioning that we have to look at it from an “outside-in” perspective.

May I know what does outside-in mean here?

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Florian
Coach
on Dec 06, 2021
1400 5-star reviews across platforms | 600+ offers | Highest-rated case book on Amazon | Uni lecturer in US, Asia, EU

Hey there,

Usually, this means looking into a company or a situation without insider information or data.

What I often did at McKinsey is to look at competitors and compare their financials to the client's financials. 

For instance, for competitors, you get their PnL, which is not always very detailed so you have to work with the limited information you have to make some meaningful comparisons (often using a lot of assumptions to bridge the blank spots, which you test with experts on the matter).

Cheers,

Florian

Ian
Coach
on Dec 06, 2021
Top US BCG / MBB Coach - 5,000 sessions |Tech, Platinion, Big 4 | 9/9 personal interviews passed | 95% candidate success

Hi there,

Florian is exactly right. This means you have to look at it from the outside. This can be either as a “non-insider” meaning you don't have the info, or as a non-insider as in without bais. It could also mean from a high-level view.

Context here is important, as is knowing the Principal. Importantly you should ask when you don't know! If you're uncomfortable asking the principal, just ask one of your pals on the projects (the other consultants) to see what it really means!

Deleted user
on Dec 06, 2021

Could mean one of the following depending on the context/situation:

  • Customer focus- Consider various different possibilities (expectations, behaviours, trends, innovation etc) outside of the internal setup of a business to create better customer experience of value
  • Benchmarking/Learning from others- sometimes clients or businesses like to see how others (not just competitors) from different industries have successfully implemented various different strategies in product innovation, supply chain, customer experience etc
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Clara
Coach
on Dec 07, 2021
McKinsey | Awarded professor at Master in Management @ IE | MBA at MIT |+180 students coached | Integrated FIT Guide aut

Hello!

Without having all the context, seems that you are looking at it from in inside perspective (with data or insights that you have from inside, etc.) and instead he wants to look at it from the outside (w/o all of that)

Cheers, 

Clara

Pedro
Coach
on Dec 06, 2021
Bain | EY-Parthenon | Senior Coach | Principal | Recruiting Team Leader

It means that you have to analyze as if you didn't have any data provided internally by the company itself. I.e., as if if you had no access to management or any internal data.