Right of Withdrawal
§ 1 Right of Withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reasons. The right of withdrawal will automatically expire fourteen days from the day on which the purchase has been made.
To exercise the right of withdrawal, you have to inform PrepLounge GmbH, Hohenzollernring 26, 50672 Cologne, telephone: +49 221 1686 9859, e-mail: contact@preplounge.com of your desire to withdraw the contract by an unambiguous statement (e.g. via e-mail or a letter sent by post). In order to comply with the cancellation period, it is sufficient to inform us about the exercise to withdraw the contract before the expiry date of fourteen days.
§ 2 Consequences of Withdrawal
If you withdraw from this contract, we have to reimburse to you all the payments received from you that refer to this purchase. We are obliged to send you the money within fourteen days after we have received your request to withdraw the contract. For the reimbursement, we will use the same payment method which you have used for the original transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of such reimbursement.
§ 3 Exceptions to the Right of Withdrawal
The right of withdrawal expires in the following cases:
- For services provided by PrepLounge which have started right after the purchase and where you have particularly agreed that the right of withdrawal automatically expires with the immediate service delivery. Among these products are the PrepLounge Premium Memberships as well as all tests, guides, video courses and e-books.
- The withdrawal period of 14 days for the purchase of CoachingPlus expires with the completion of the first coaching session with one of the coaches. The coaching credits are valid for three years after purchase.
- The withdrawal period of 14 days for the purchase of a coaching package expires with the completion of the first coaching session. The coaching credits are valid for three years after purchase.
- The withdrawal policy for the purchase of coaching sessions with PrepLounge coaches is the following:
- If you cancel your coaching session more than 12 hours before the meeting takes place, you have the right to get a full refund.
- If you cancel your coaching session 6-12 hours before the meeting takes place, your coach is not obligated to give you a refund but has to agree to reschedule the appointment.
- If you cancel your coaching session less than 6 hours before the meeting takes place, you do neither have the right to get a refund nor a new appointment for the meeting.