Consulting Q&A – Ask Questions about Your Career

In this overview, you will find all the questions asked so far by the PrepLounge community. Anyone can ask questions and write answers. Our coaches are also happy to share their expertise. If you like an answer, give it an upvote so that it rises to the top. Here you can also find our guidelines and FAQs for the Consulting Q&A.

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AC @ Stepstone

customer retention customer service New product
Most recent answer on Apr 04, 2021
The best answer (on Apr 04, 2021) is from:
Clara
Expert
McKinsey | Awarded professor at Master in Management @ IE | MBA at MIT |+180 students coached | Integrated FIT Guide aut
Clara
Expert
gave the best answer on Apr 04, 2021
McKinsey | Awarded professor at Master in Management @ IE | MBA at MIT |+180 students coached | Integrated FIT Guide aut
Hello! Have you tried looking for common contacts on LinkedIn? Since none of us seems to be able to give too much info about them, prehaps that is worth a shot Cheers, Clara
2
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1.4 k
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26
Total Upvotes
on Apr 04, 2021 on Apr 04, 2021
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Stepstone Case Study

customer retention customer service New product
Most recent answer on Apr 01, 2021
The best answer (on Apr 01, 2021) is from:
Ian
Expert
#1 BCG coach | MBB | Tier 2 | Digital, Tech, Platinion | 100% personal success rate (8/8) | 95% candidate success rate
Ian
Expert
gave the best answer on Apr 01, 2021
#1 BCG coach | MBB | Tier 2 | Digital, Tech, Platinion | 100% personal success rate (8/8) | 95% candidate success rate
Hi there! Some people speak German here, but if you're able to ask in English you're more likely to get more respnses :)
1
Answer
1.6 k
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5
Total Upvotes
on Apr 01, 2021 on Apr 01, 2021
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Does customer care/service cost classify as fixed or variable?

customer service management
Most recent answer on Sep 18, 2020
The best answer (on Sep 17, 2020) is from:
Ian
Expert
#1 BCG coach | MBB | Tier 2 | Digital, Tech, Platinion | 100% personal success rate (8/8) | 95% candidate success rate
Ian
Expert
gave the best answer on Sep 17, 2020
#1 BCG coach | MBB | Tier 2 | Digital, Tech, Platinion | 100% personal success rate (8/8) | 95% candidate success rate
Hi Shashank, That's the right definition. I.e. variable costs are a cost that increases when 1 more unit of a product/service is sold. The answer to your question truly depends on the cost structure of your company. ... (read entire answer)
5
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3.0 k
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18
Total Upvotes
on Sep 18, 2020 on Sep 18, 2020
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3 results
How likely are you to recommend us to a friend or fellow student?
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0 = Not likely
10 = Very likely