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Customer satisfaction

customer retention
Most recent answer on Sep 30, 2023
The best answer (on Aug 15, 2023) is from:
Sidi
Expert
McKinsey Senior EM & BCG Consultant | Interviewer at McK & BCG for 7 years | Coached 350+ candidates secure MBB offers
Sidi
Expert
gave the best answer on Aug 15, 2023
McKinsey Senior EM & BCG Consultant | Interviewer at McK & BCG for 7 years | Coached 350+ candidates secure MBB offers
Hi!   First of all: please do NOT use a framework at all! Frameworks are for those who don't know how to solve problems in a rigorous and repeatable way. Instead, learn the principles of rigorous problem solving :) One ... (read entire answer)
6
Answers
513
Views
31
Total Upvotes
on Sep 30, 2023 on Sep 30, 2023
Last Activity

Strategy for Customer Retention -MECE Framework feedback

case interview preparation Case structure and frameworks customer retention Data Analysis MECE
Most recent answer on Aug 31, 2022
Anonymous gave the best answer on Sep 14, 2020
Hi, as always with cases you need to clearly define your metric, Here the "Churn". Ask clarification question to understand how does your client define churn (Usually how many customers come back after being activated ... (read entire answer)
6
Answers
2.9 k
Views
23
Total Upvotes
on Aug 31, 2022 on Aug 31, 2022
Last Activity

Take home case study - Customer Retention Marketing

consulting customer retention Final Round marketing Powerpointpresentation
Most recent answer on Apr 24, 2021
The best answer (on Sep 16, 2018) is from:
Angelo
Angelo gave the best answer on Sep 16, 2018
Hi, if I understood correctly you have two issues: 1. you are having difficulty in structuring the problem in a way that it is MECE 2. you don't know much about customer retention About the first point, you are pr ... (read entire answer)
2
Answers
4.7 k
Views
2
Total Upvotes
on Apr 24, 2021 on Apr 24, 2021
Last Activity

AC @ Stepstone

customer retention customer service New product
Most recent answer on Apr 04, 2021
The best answer (on Apr 04, 2021) is from:
Clara
Expert
McKinsey | Awarded professor at Master in Management @ IE | MBA at MIT |+180 students coached | Integrated FIT Guide aut
Clara
Expert
gave the best answer on Apr 04, 2021
McKinsey | Awarded professor at Master in Management @ IE | MBA at MIT |+180 students coached | Integrated FIT Guide aut
Hello! Have you tried looking for common contacts on LinkedIn? Since none of us seems to be able to give too much info about them, prehaps that is worth a shot Cheers, Clara
2
Answers
1.4 k
Views
26
Total Upvotes
on Apr 04, 2021 on Apr 04, 2021
Last Activity

AC @ Stepstone

customer retention success drivers
Most recent answer on Apr 04, 2021
The best answer (on Apr 02, 2021) is from:
Ian
Expert
#1 BCG coach | MBB | Tier 2 | Digital, Tech, Platinion | 100% personal success rate (8/8) | 95% candidate success rate
Ian
Expert
gave the best answer on Apr 02, 2021
#1 BCG coach | MBB | Tier 2 | Digital, Tech, Platinion | 100% personal success rate (8/8) | 95% candidate success rate
Hi Kathy! I've gone and dug around, but can't seem to find this position. Are you referencing the following company? https://www.stepstone.com/about-stepstone/ Can you provide a link to both the role as well as provide ... (read entire answer)
2
Answers
918
Views
15
Total Upvotes
on Apr 04, 2021 on Apr 04, 2021
Last Activity

Was könnte im AC kommen?

customer retention New product
Most recent answer on Apr 01, 2021
The best answer (on Apr 01, 2021) is from:
Ian
Expert
#1 BCG coach | MBB | Tier 2 | Digital, Tech, Platinion | 100% personal success rate (8/8) | 95% candidate success rate
Ian
Expert
gave the best answer on Apr 01, 2021
#1 BCG coach | MBB | Tier 2 | Digital, Tech, Platinion | 100% personal success rate (8/8) | 95% candidate success rate
Hi there! Some people speak German here, but if you're able to ask in English you're more likely to get more respnses :)
1
Answer
1.4 k
Views
4
Total Upvotes
on Apr 01, 2021 on Apr 01, 2021
Last Activity

Stepstone Case Study

customer retention customer service New product
Most recent answer on Apr 01, 2021
The best answer (on Apr 01, 2021) is from:
Ian
Expert
#1 BCG coach | MBB | Tier 2 | Digital, Tech, Platinion | 100% personal success rate (8/8) | 95% candidate success rate
Ian
Expert
gave the best answer on Apr 01, 2021
#1 BCG coach | MBB | Tier 2 | Digital, Tech, Platinion | 100% personal success rate (8/8) | 95% candidate success rate
Hi there! Some people speak German here, but if you're able to ask in English you're more likely to get more respnses :)
1
Answer
1.6 k
Views
5
Total Upvotes
on Apr 01, 2021 on Apr 01, 2021
Last Activity
7 results

Consulting Q&A – Ask Questions about Your Career

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