Please provide some stucture and the process to approach this question in an interview.
Example Google Cloud Platform - you are tasked with improving the CSAT scores for your client for the implementation of the product.
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This is a typical brainstorming question.
Cheers, Sidi
Hi,
Indeed, this question is not answerable given the minimal set of information provided.
As a starting point though, think about the definition of the "Customer Satisfaction score" (whatever it is). Then, investigate the drivers of this metric and how the metrics would need to change from a mathematical perspective (quantitative perspective). Next, brainstorm in a structured way to come up with qualitative suggestions (qualitative perspective).
Best regards
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Hi,
You can't answer such questions without knowing the context, at least the type of business you are working on. Pls specify
Best
example Google Cloud Platform and you are tasked with improving the CSAT scores for your client for the implementation of the product.
