Is this "To Automate of Not" from the Darden casebook? :)
It's a great entry-level case!
FYI, they have a framework in the casebook itself.
Ultimately, it comes down to:
- Benefits of tech - $ amount (NPV)
- Cost savings (labor, space, etc)
- Revenue gains (premium product from faster deliveries (price), more throughput (quantity))
- Cost of tech - $ amount
- Upfront cost (implementation, installation, contract signing, purchase, etc)
- Recurring cost (maintenance, training, subscription fees, etc) - $ amount NPV
- Logistics/Implementation
- Benefits must be greater than costs
- They must be greater than the costs, moreso than other investments would make (i.e. best ROI our capital can get)
- We must have confidence in 1) True cost and 2) True benefits
- We must have confidence in timelines...i.e. will it take longer to install, get operational, etc. than we're being told?
Here's the case solution (but, of course, casebook solutions are rarely as thorough as a coach's explanation)
(editiert)