Hi,

Indeed, this question is not answerable given the minimal set of information provided.

As a starting point though, think about the definition of the "Customer Satisfaction score" (whatever it is). Then, investigate the drivers of this metric and how the metrics would need to change from a mathematical perspective (quantitative perspective). Next, brainstorm in a structured way to come up with qualitative suggestions (qualitative perspective).

Best regards

(editiert)

Hi,

You can't answer such questions without knowing the context, at least the type of business you are working on. Pls specify

Best