Hi,

When you get stuck there are 2 options:

1. You ask further questions
2. You make a new structure to drill down further

1) You ask further questions. There are 4 types of questions that you can ask. Basically you can never get stuck if you ask one of these questions:

1. You can ask for a historical data
2. You ask for the comparable data of the competitors / internal benchmarks
3. You can ask for a further segmentation
4. You ask to describe the process behind the particular number

The 4th question is probably the most important if you get stuck. For example, if you know that the sales department is not performing you can ask the interviewer: "Could you please tell a bit more about existing sales process?"

2) You ask for 30 seconds and build a new structure. The most common feedback on the interviews is "You are not structured enough". To avoid this you should always be structuring. These structures can issue trees, frameworks, process value chain, etc

For example, if you find that we spend more time on cleaning the job shop than the other division you go with the following:

• The frequency of cleaning * Time spent per one cleaning * number of people
• You compare each with the competitors / benchmarks
• You drill down further into problematic area

Best!