calculation on reduction in drop losses

E.ON Inhouse Consulting Case: Customer Journey Training Case
Neue Antwort am 11. Apr. 2022
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Roberta fragte am 10. Apr. 2022

Hi all, during a self assessment I got stuck in the calculation of drop losses. Where does 1.074.000 comes from?

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Ian
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antwortete am 11. Apr. 2022
#1 BCG coach | MBB | Tier 2 | Digital, Tech, Platinion | 100% personal success rate (8/8) | 95% candidate success rate

Hi Roberta,

I think that number is wrong.

My understanding is that the 36% reduction in customer drops is applied to the 90k drop losses.

That equals 32,400 which is exactly the number you have the in “results” column for the row “reduction in drop losses”.

I don't think the 1.11M - 1.074M makes sense!

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Ian

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#1 BCG coach | MBB | Tier 2 | Digital, Tech, Platinion | 100% personal success rate (8/8) | 95% candidate success rate
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