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An issue tree is a customized framework used to analyze the root causes of problems in a case

During interviews you will be given case problems that you would need to solve on the spot. Use a graphical issue tree (or logic tree) method to break a complex problem down into its component parts. Focus on the most pressing problems by using a hypothesis-driven approach. This approach will significantly increase your speed during interviews, which is a highly desired skill amongst consultants.

Start with a problem-based tree to detect the problem and end with a solution-based tree to fix it

There are two types of issue trees during case interviews:

  • A problem-based tree can be used to determine the root cause of the problem and understand the "why" the problem exists.
  • A solution-based tree can be used to determine the recommendation and understand the “how” to solve the problem.

Ensure that your issues are MECE, otherwise it would be extremely challenging to tackle each branch independently. Apply the hypothesis-driven approach to effectively target those issues first that matter the most in the case problem (see pareto principle).

The most desired approach in consulting is the answer-first or results-first. This approach is closely related to the pyramid principle, which states that you should start your recommendation with the actual solution or conclusion before justifying your recommendation.

An issue tree is the foundation of all consulting projects

Once a new project starts, you draft an issue tree of the case problem right away as a team. As soon as you are aligned on all underlying sub-problems you force yourself to take a view and focus on the most important issues based on your hypotheses (answer-first style). Since all branches of the issue tree are MECE, its relatively easy for the project manager to divide the overwhelming workload on single team members. Each branch will result in a separate work stream that can be executed independently. So there are no needless interfaces between all team members which would create inefficiencies. That is why a small team of consultants gets so much done within a short time frame. Once the root cause of a problem is discovered, the case team will do the same exercise using a solution-based tree to find out what can be done to fix the problem.

Example of an issue tree for an aspiring management consultant

Imagine analyzing your interview scenario, in which the goal is to "succeed in consulting interviews”. First, you need to find potential issues and then break the interview process into its component parts as shown below.

Let’s assume you have tested the above related hypotheses and determined that the primary issues lie in the speed and accuracy of calculations during interviews. Thus, the goal now should be to develop a solution-based issue tree to find potential solutions.

Issue trees in consulting case interviews

Key takeaways

  • An issue tree is the most important tool for structuring your case and form hypotheses.
  • Be sure to differentiate two types of issue trees (problem-based or solution-based).
  • Use hypotheses when analyzing your issue tree to come quickly to the root cause.
  • Trees have to be MECE to avoid inefficient dependencies between branches.

Apply the concept of issue trees in our New Magazine Case

6 Kommentar(e)
1. April 2018 09:02 -
Stoyan

Could you elaborate on problem-based vs. solution-based issue trees?

Is the only difference that they are used for finding out the problem or solution?

How they differ in their approach?

Are they both hypothesis driven?

2. Juli 2016 10:17 -
Sebastian

Hi Fernando, Jorge,

The same goes for me: Instead of using the "Hintergrund/Context" part as the starting block of the issue tree, I cover all related questions (general questions about the client's business, understanding of the problem etc.) BEFORE structuring the issue tree.

Is that a reasonable approach?

Thanks,
Sebastian

27. Februar 2016 21:25 -
Fernando

Hi Jorge,

thanks for your comment. Could you please clarify what you mean by "the background part"? Maybe using an example? I'll then be able to help you better.

Thanks,
Fernando

22. Februar 2016 13:02 -
Jorge Andres

It is common to see in the structure given in the case that the background component is part of the structure, however I normally feel better using the background part as the "clarifying questions". then I lay out the structure using the issue tree as a tool, I would like to know if that is a good approach.

Thanks,

Jorge G

22. August 2014 20:54 -
Fernando

Hi Nayla, thanks for your question!

Issue trees are the best way to organize and communicate your ideas. Why? Because a tree structures your arguments in a hierarchy which you cannot achieve using bullet points (check out our lesson about the Minto Pyramid).

That being said, you are supposed to use issue trees for pretty much every case you solve. For Market Sizing cases, the nodes in your tree will be filled with numbers and assumptions.

Best of luck with your preparation,
Fernando

6. August 2014 22:43 -
Nayla

In what case types are issues trees used?

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